SeniorManager,ClientSuccess

ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ABOUT THIS ROLE We’re scaling our Client Success organization with dedicated pods aligned to customer segments and strategic partnerships, and hiring leaders to own and operate these pods. This role will take ownership of a Client Success pod; leading a team of CSMs and managing a defined book of business. You’ll be responsible for performance across your pod, including client outcomes, retention, and expansion. You’ll work closely with strategic and enterprise customers, including our most complex accounts, and serve as a key escalation point for both clients and internal teams. This role requires strong judgement, clear communication, and the ability to operate calmly under pressure. This is a player/coach role. You’ll lead a team while staying close to the work; managing key relationships, supporting complex situations, and helping scale how we operate as we grow into segments like health systems. WHAT YOU’LL DO - Own a Client Success pod: Lead a team of CSMs