Veeva Systems
life sciences
SeniorManagerClientServices
“Senior Manager - Client Services at Veeva Systems. Skills: Client Services, Account Management, Digital Marketing Strategy. Understand clients' market landscapes. Drive continuous value”
What You'll Achieve.
maximize ROI; drive continuous value; account retention; contract renewals; maximize client ROI
Industry & Context.
translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights
Ability to travel, minimum once a quarter per client or as needed
What They're Looking For.
Must Have
4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency, proven ability to manage multiple accounts and cultivate high-trust client partnerships, Deep understanding of the digital ecosystem (websites, banners, social) with a track record of driving strategy for major pharma product, hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions, Track record of managing complex enterprise books of business and acting as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities, ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients, Ability to travel, minimum once a quarter per client or as needed
Nice to Have
Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications, Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology), Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment, Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
What You'll Do.
Understand clients' market landscapes
Drive continuous value
Champion client needs internally
Influence Veeva Ostro product roadmap
Oversee large-scope execution
Manage enterprise budgets
How You'll Work.
Team & Collaboration
Collaborate across teams; Collaborating closely with internal creative, technical, and medical writing teams
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