Rbc
Financial Services
SeniorManager,ClientRelationshipManagement(CRM)
“Senior Manager, Client Relationship Management (CRM) at Rbc. Skills: Salesforce. com CRM technology, Salesforce administration and configuration, Sales and Service Cloud knowledge, Agile and Kanban delivery, Strategic thinking, Data interpretation and decision making, Product mindset. Development and implementation of Salesforce. com CRM technology initiatives. Build business capabilities through the development of CRM technology enabled solutions”
What You'll Achieve.
Ensure deployment and adoption of CRM solutions; Maximize our CRM transformation with the Salesforce. com platform; Ensure proper adoption of the Salesforce. com platform
Industry & Context.
Ability to find creative solutions to business problems; Ability to interpret data and make data based decisions / recommendations
What They're Looking For.
Must Have
3+ years of Salesforce. com Administrator experience, CRM industry acumen and awareness of emerging industry capabilities, knowledge of Sales and Service Cloud, Hands on experience with Salesforce administration and configuration functionality, Salesforce Certified Administrator, Salesforce Platform App Builder, Salesforce Sales Cloud or Salesforce Service Cloud certification, Experience working in an Agile and Kanban delivery environment, strategic business sense and ability think conceptually and strategically, Proven ability to execute within a matrix organization, Ability to find creative solutions to business problems, Ability to interpret data and make data based decisions / recommendations, Product mindset to app development, Experience using Flow builder, Financial Services Cloud experience
Nice to Have
Prior insurance industry experience, Experience using Agentforce and Omnistudio
What You'll Do.
Development and implementation of Salesforce.
com CRM technology initiatives, Build business capabilities through the development of CRM technology enabled solutions, Ensure deployment and adoption of CRM solutions, Act as a senior administrator for Salesforce.
com instances, Enhance Salesforce.
com platforms, Develop customized solutions within the Salesforce.
com platform, Assess business needs and lead/execute configuration changes within salesforce.
com, Consult with stakeholders on new requirements and optimization of existing capabilities, Support multiple business channels and user groups with ongoing product enhancements and feature development, Provide thought leadership and direction to maximize CRM transformation, Support the day-to-day administration of existing salesforce.
com instances.
How You'll Work.
Team & Collaboration
Work with key business partners; Work closely with our IT partners; Support multiple business channels and user groups; Work in a dynamic, collaborative, progressive, and high-performing team; Collaboration
Process & Methodology
Agile and Kanban delivery environment experience
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