Make-A-Wish America
SeniorManager,ChapterWishRelations
“Senior Manager, Chapter Wish Relations at Make-A-Wish America. Skills: Wish Relations, Chapter Support, Operational Management. Provide direct assistance during staffing shortages. Support management and execution of wish-granting activities”
What You'll Achieve.
Strengthen chapter performance; Strengthen mission outcomes; Ensure timely wish fulfillment; Support transparency; Support accountability; Ensure wishes move without interruption; Support long term chapter sustainability
Industry & Context.
Assess situations; Identify opportunities; Risk mitigation; Troubleshoot barriers
Authorized to work in U.S., Travel required, Work outside traditional hours, Work weekends, Work weeknights
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 5+ years program management experience, 2+ years people management experience, Knowledge of Microsoft Office, Expertise in Word and Excel
Nice to Have
Experience in federated non-profit, Make-A-Wish chapter experience
What You'll Do.
Provide direct assistance during staffing shortages
Support management and execution of wish-granting activities
Ensure alignment with national standards
Assess situations quickly
Build trust with team members
Maintain uninterrupted progress of wish-granting initiatives
Support enterprise-wide wish enablement efforts
Facilitate strategic identification of wishes
Coordinate transfer of wishes across chapters
Document wish budgets
Coordinate travel wishes
Coordinate non-travel wishes
Assess chapter workflows
Execute work to stabilize pipelines
Execute work to advance pipelines
Conduct assessments of chapter wish operations
Identify opportunities for performance improvement
Identify opportunities for risk mitigation
Identify opportunities for operational consistency
Identify opportunities for scalability
Support chapters in leveraging in-kind partnerships
Support chapters in leveraging assets
Support chapters in leveraging inventories
Enhance operational efficiency
Enhance cost effectiveness
Support enterprise wish enablement
Identify wishes for transfer
Coordinate wishes for transfer
Facilitate transfer of wishes
Remove barriers that delay wish fulfillment
Remove barriers that prevent wish fulfillment
Ensure smooth handoffs between chapters
Ensure clear communication between chapters
Track progress of enabled wishes
Track outcomes of enabled wishes
Provide stabilization support during transitions
Document outstanding work
Document transition notes
Serve as operational advisor to chapter CEOs
Serve as operational advisor to mission leaders
Provide strategic consultation to chapter leadership
Provide guidance to chapter leadership
Align execution with Make-A-Wish standards
Align execution with Make-A-Wish policies
Align execution with Make-A-Wish strategy
Represent national office with professionalism
Represent national office with credibility
Share insights to inform continuous improvement
Share trends to inform continuous improvement
Share operational learnings to inform continuous improvement
How You'll Work.
Team & Collaboration
Collaborate with chapter leadership; Collaborate with chapter CEOs; Collaborate with mission leaders; Collaborate with chapter staff; Partner with chapter leaders; Partner with colleagues; Work with Chapter Relationship Leaders; Work with Mission Advancement; Work with Chapter Operations; Work with Volunteer Engagement
Communication Scope
Strategic guidance
Process & Methodology
Project management, Time management, Change management, Business planning
Applying for this Senior Manager, Chapter Wish Relations role?
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