Amazon.com Services LLC
Corporate Operations, Program Management, operations
SeniorManager,CentralServiceswithLearningandDevelopment
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“Senior Manager, Central Services with Learning and Development at Amazon.com Services LLC. Skills: Learning strategy, Quality strategy, Project management, Change management. Lead organizational learning strategy. Oversee learning managers”
What You'll Achieve.
Drive standardization; Drive efficiency; Drive continuous improvement; Drive successful project delivery
Industry & Context.
Efficiency improvement; Process standardization
What They're Looking For.
Must Have
7+ years team management, 6+ years program management, 5+ years cross functional project delivery, Bachelor's degree
Nice to Have
Experience implementing repeatable processes, Experience driving automation, Experience driving standardization, Experience managing results, Experience analyzing results, Experience communicating results, Experience working with senior executives, Experience presenting to senior executives, Experience influencing senior executives
What You'll Do.
Lead organizational learning strategy
Oversee learning managers
Ensure standardized learning processes
Support platform launches
Build central learning program
Support organizational learning needs
Lead organizational quality strategy
Consolidate quality program managers
Drive quality standards
Drive quality reporting
Partner with learning teams
Partner with change teams
Establish centralized PMO
Provide project management support
Lead project managers
Drive successful project delivery
Oversee change management efforts
Standardize change processes
Support organization through transformation
Ensure change management embedded
Lead AI integration charter
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leadership; Senior executives
Communication Scope
Communicating results; Presenting to executives; Influencing executives
Process & Methodology
Project management, Program management
Full Job Description
The Senior Manager, Alternate Fulfillment (AF) Central Services will lead the strategic direction and execution of the central service team, which provides critical learning, quality, and change management support across the FaaST, AFT-X, and XPBS platforms for Vendor Flex (VF) and EF. This is a pivotal role responsible for driving standardization, efficiency, and continuous improvement across the organization's learning and quality programs. Key job responsibilities 1. Lead the Organizational Learning Strategy and Execution - Oversee the learning managers for FaaST, AFT-X, and XPBS to ensure standardized learning processes and support for platform launches - Build a central learning program to develop leaders and support organizational learning needs 2. Lead Organizational Quality Strategy and Execution - Consolidate and lead the quality program managers to drive quality standards and reporting across the platforms - Partner with learning and change teams to embed quality throughout the organization 3. Build and Manage the Central Project Management Office (PMO) - Establish a centralized PMO to provide project management support for ad-hoc initiatives and organizational goals - Lead a team of project managers to drive consistency, efficiency, and successful project delivery 4. Oversee Change Management Efforts - Partner with the change management team to standardize change processes and support the organization through transformation - Ensure change management is embedded into all central service initiatives 5. Lead AI integration charter for entire Alternate Fulfillment and EF organization across all the levels. A day in the life AF is an innovative supply chain solution that partners domestically with vendors to introduce simplicity into a highly constrained supply chain environment. AF is growing at a rapid and consistent pace and requiring a vision orientated leader that can balance growth and sustainability. In this highly visible role, you will directly manag
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