GiveDirectly
SeniorManager,BusinessOperations
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“Senior Manager, Business Operations at GiveDirectly. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, structured problem-solving, data analysis, execution, systems thinking, communication, influence. Drive execution and shape priorities across GiveDirectly. Own and drive a portfolio of high-priority workstreams and initiatives”
What You'll Achieve.
Clear, trusted dashboards and analytics in place across the Global Shared Services portfolio, improving visibility into performance, risks, and priorities.; 2–4 high-impact process or system improvements delivered, resulting in measurable efficiency gains (e.g., reduced manual work, faster cycle times, improved data quality).; Successful delivery of multiple cross-functional initiatives with stakeholder alignment.; 3–5 AI or automation use cases implemented and adopted, reducing manual workload and improving output quality.; Stronger coordination across operational teams, with clearer prioritization and fewer execution bottlenecks.; Increased leadership bandwidth and more effective decision-making through better structured analysis and execution.
Industry & Context.
structured problem-solver; turn ambiguity into clear, actionable plans; highly analytical — use data to diagnose issues, generate insights, and drive decisions; spot inefficiencies quickly; structure ambiguous problems
~2–3 trips annually, proximity to a GD office preferred: New York, Nairobi, Kampala, Kigali, London, We are unable to sponsor or take over sponsorship of employment Visas in the U. S. or U. K. at this time.
What They're Looking For.
Must Have
5–7 years experience in consulting, strategy or operations in business or social impact, Highly analytical — you use data to diagnose issues, generate insights, and drive decisions, A builder and operator — you’ve led complex, cross-functional work end-to-end and delivered measurable improvements in performance or efficiency, Systems-minded — you spot inefficiencies quickly and design processes, tools, or workflows that make teams run better at scale, A clear, direct communicator — you cut through complexity and influence senior stakeholders with concise, well-structured thinking, An influencer without authority — you align teams, navigate tradeoffs, and move work forward across functions, Technically fluent — comfortable with spreadsheets, dashboards, and project excited to apply AI and automation to real operational problems, High ownership, low ego — you take responsibility for outcomes, prioritize ruthlessly, and follow through, Motivated by impact — you want your work to matter, and you’re excited to apply your skills to help GiveDirectly deliver cash to people living in poverty more effectively and at greater scale
What You'll Do.
Drive execution and shape priorities across GiveDirectly
Own and drive a portfolio of high-priority workstreams and initiatives
Translate leadership priorities into clear plans
coordinate execution across teams
and ensure consistent follow-through
and inform prioritization and resource allocation decisions
Lead analytics and decision support
Conduct cross-functional analyses across Finance
and other operational areas to identify trends
Build dashboards where needed
but primarily translate data into clear insights and recommendations that inform leadership decisions
and operating rhythms
Own and improve core operating mechanisms across the Global Shared Services portfolio (e.g.
and cross-functional coordination)
and strengthen internal systems
Build scalable solutions that enable teams to operate more effectively as GD grows
Drive AI and automation use cases
Identify and implement practical AI and automation opportunities — including workflow automation
analytics enhancement
and knowledge management — with a focus on reducing manual effort and improving decision-making
Lead cross-functional initiatives
Drive initiatives such as audit follow-up
compliance improvements
cost-efficiency efforts
Structure ambiguous problems
and deliver results across teams
Act as a high-trust thought partner to leadership
Help diagnose challenges
and shape solutions to high-impact operational questions
particularly where priorities or the path forward are unclear
How You'll Work.
Team & Collaboration
cross-functional coordination; align teams; move work forward across functions; coordinate execution across teams; align stakeholders
Communication Scope
clear, direct communicator; cut through complexity; influence senior stakeholders with concise, well-structured thinking
Process & Methodology
lead complex, cross-functional work end-to-end, translate leadership priorities into clear plans, ensure consistent follow-through, structure ambiguous problems, deliver results across teams
Full Job Description
GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit! About this role GiveDirectly is seeking a highly analytical, structured, and execution-oriented Senior Manager, Business Operations to drive cross-functional initiatives and make core operational functions run more effectively across GiveDirectly. This role supports core operational functions including Finance, HR, Compliance, Legal/Risk, Internal Audit, Corporate Audit, Procurement, Safety/Security, Safeguarding, and IT. As GiveDirectly scales, improving how these functions prioritize, coordinate, and execute will be critical to sustaining impact and managing risk. You will own a portfolio of high-priority operational workstreams and initiatives, often in ambiguous and high-stakes contexts, leading both analysis and execution to improve efficiency, strengthen systems, and support faster, clearer decisions. This role is designed to increase organizational leverage — ensuring leadership priorities translate into clear execution, and that teams operate with greater clarity, speed, and consistency. This role reports to the Chief Operating Officer and is an individual contributor (IC) role with significant ownership and autonomy — designed for a high-performing individual ready to take on a broad set of challenges early in their career, with opportunity to expand scope and leadership over time. Location: Flexible (proximity
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