First Help Financial
Financial Services
SeniorManager,BusinessOperations
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optimal for Manager candidates.
“Senior Manager, Business Operations at First Help Financial. Skills: Business operations, Strategic finance, Operating model management, Cross-functional leadership. Serve as strategic partner. Shape long-term direction”
Industry & Context.
Analytical capabilities; Data-driven decision making
What They're Looking For.
Must Have
6+ years business operations experience, 6+ years strategic finance experience, 6+ years consulting experience, 6+ years banking experience, Experience building programs, Experience scaling programs, Experience building processes, Experience scaling processes, Experience building reporting frameworks, Experience scaling reporting frameworks, Advanced analytical capabilities, Experience with Excel, Experience with spreadsheet modeling, Experience with BI platforms, Excellent written communication skills, Ability to operate in ambiguous environments, Ability to operate in fast-paced environments, Interpersonal skills, Collaboration skills, Hands-on approach
Nice to Have
Experience in auto lending, Experience in consumer lending, Familiarity with originations, Familiarity with credit, Familiarity with servicing, SQL proficiency preferred, Data querying tools proficiency preferred
What You'll Do.
Serve as strategic partner
Shape long-term direction
Contribute to decision making
Own analytical foundation
Own narrative for decisions
Evaluate unit economics
Evaluate portfolio performance
Evaluate operational trade-offs
Provide actionable recommendations
Design operating model
Implement operating model
Improve operating model
Manage prioritization processes
Develop reporting frameworks
Enhance reporting frameworks
Lead company-wide initiatives
Translate executive priorities
Ensure alignment business requirements
Ensure alignment technical execution
Leverage data for decision making
Support leadership priorities
Identify emerging risks
Highlight areas requiring attention
Solve complex challenges
How You'll Work.
Team & Collaboration
Cross-functional priorities; Executive leadership; Finance; Compliance; Technology; PMO leadership
Communication Scope
Written communication; Board-facing narratives
Process & Methodology
Planning rhythms, Reporting framework
Full Job Description
[**First Help Financial**](https://firsthelpfinancial.com/careers) (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. _**Your Title:**_ Senior Manager, Business Operations _**Your Location:**_ Remote/Anywhere in the US _**You Report To:**_ Senior Director, Project Management _**Your Compensation:**_ A Starting base salary of $140K or more, depending upon experience **plus** a bonus **About the Opportunity:** First Help Financial, voted and certified as a “[Great Place to Work](https://www.greatplacetowork.com/certified-company/7022090)” by our workforce for five years in a row, is adding a new partner to our project management team to accommodate our remarkable growth. This individual will partner closely with executives on enterprise-level strategic priorities, contributing to discussions where long-term vision is shaped, building analyses that rigorously evaluate the company’s most critical decisions, and co-developing board-facing narratives with leadership. In parallel, you will design and manage the operating model the business relies on, including governance cadences, intake processes, planning rhythms, and a reporting framework that translates complex inputs into clear, actionable insights across the organization. _**What you will do:**_ Your duties include, but are not limited to: **Strategic Partnership and Decision Support** * Serve as a strategic partner
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