Clifford Chance
law firms
SeniorManager,BusinessDevelopmentOperations
“Senior Manager, Business Development Operations at Clifford Chance. Skills: Leadership of the BD Operational Support COE, Operational Delivery Across BD Activities, Leadership of the BD Process & Data Operations Team, Continuous Improvement & Operating Model Evolution, Strategic Partner to the Global Head of Operations, Governance, Quality and Risk Management. Lead the BD Operational Support Centre of Excellence, ensuring efficient, high-quality support to BD teams worldwide.. Manage a global te”
What You'll Achieve.
maximising the value of our hubs in Delhi and Warsaw; enhancing service consistency; embedding continuous improvement; ensuring efficient, high-quality support to BD teams worldwide; drive consistency and continuous improvement; ensure effective delivery of core services in line with the firm’s business development strategy; ensure high‑quality, timely and reliable support across all BD Operational Support services; ensuring clarity of remit, service expectations and capacity; driving sustainable growth; improved efficiency; alignment with the BD function’s product‑aligned structure; ensuring they are equipped to support BD’s future growth; ensure continuous enhancement of service quality.
Industry & Context.
analytical capabilities; driving business support processes; refine systems, enhance data quality and optimise BD operational processes.
What They're Looking For.
Must Have
experience of working in an administrative role, ideally within the professional services or equivalent experience in a client development/account management administrative role, highly motivated, self-starter, committed to high performance, pragmatic, project management and analytical capabilities, team player, manage and prioritise multiple projects and respond quickly to requests which have a short turnaround time, positive and flexible, interpersonal and communication skills, both verbal and written (including editing and proofing ability and attention to detail), confident, resilient, focused, able to demonstrate a track record of being pro-active and delivering high quality work, general software skills (Excel, Word, Outlook and PowerPoint)
What You'll Do.
Lead the BD Operational Support Centre of Excellence, ensuring efficient, high-quality support to BD teams worldwide., Manage a global team to deliver flexible coordination and process support, oversee BD Process & Data Operations, and drive consistency and continuous improvement., Lead, develop and mentor a team of Coordinators, Senior Coordinators and Managers, primarily based in Warsaw and Delhi., Oversee day-to-day operations to ensure high‑quality, timely and reliable support across all BD Operational Support services., Manage global workflow allocation across products, sectors, practices and client teams, ensuring clarity of remit, service expectations and capacity., Foster a culture of flexibility, responsiveness and continuous improvement, supported by a developing global service catalogue., Oversee delivery of a wide range of tactical and operational BD tasks, such as: Client relationship management, Research and data, Pitch and matter-related coordination, Marketing initiatives and campaign, General operational and administrative support required by BD colleagues globally., Ensure seamless coordination with practice and client teams, acting as a scalable extension of their capability., Provide strategic direction and oversight for the BD Process & Data Operations team, whose remit includes: Legal directory, Awards and league table, Matter intake data management (Foundation)
CRM data management (InterAction)
Other repetitive or process‑driven BD tasks., Lead the repositioning of this team into a broader continuous improvement engine, identifying opportunities to streamline processes, standardise workflows and enhance the use of technology and automation., Encourage innovation, including exploration of new tools, prototype development and scalable process enhancements., Play a key role in the ongoing evolution of the BD Operations operating model, ensuring global consistency, improved efficiency and alignment with the BD function’s product‑aligned structure., Collaborate closely with Technology, Knowledge, HR and other Business Services teams to refine systems, enhance data quality and optimise BD operational processes., Contribute expertise to the build-out of the firm’s operational hubs, especially in Warsaw and Delhi, ensuring they are equipped to support BD’s future growth., Act as a senior deputy to the Global Head of Operations, providing leadership across broader BD operational initiatives., Support planning and execution of strategic programmes, resource build-out across hubs, and cross‑COE alignment., Represent BD Operations in firmwide or cross-functional initiatives where operational insight and leadership are required., Develop and maintain quality standards, intake processes and service-level expectations for Operational Support and Process & Data services., Establish effective KPIs, tracking mechanisms and feedback loops to ensure continuous enhancement of service quality., Ensure adherence to operational guardrails, risk controls and data‑related governance requirements.
How You'll Work.
Team & Collaboration
working alongside our Proposals and Events teams as part of the BD Operations Leadership Team; collaborate with the sharpest minds in the industry; Ensure seamless coordination with practice and client teams; Collaborate closely with Technology, Knowledge, HR and other Business Services teams; Represent BD Operations in firmwide or cross-functional initiatives
Communication Scope
interpersonal and communication skills, both verbal and written; editing and proofing ability; attention to detail
Process & Methodology
project management, manage and prioritise multiple projects, Support planning and execution of strategic programmes
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