Lendi Group
Finance / FinServ
SeniorManager–BrokerAdminProgram
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Manager – Broker Admin Program at Lendi Group. Skills: Broker Admin Program leadership, people leadership, program ownership, operational excellence, stakeholder management, service delivery, process improvement, scaling. leading the Broker Admin Program to deliver consistent, high-quality administrative support at scale. driving consistent broker satisfaction, admin engagement and retention, and standardised, efficient, and scalable workflows”
What You'll Achieve.
deliver consistent, high-quality administrative support at scale; drive consistent broker satisfaction, admin engagement and retention, and standardised, efficient, and scalable workflows; lift capability and address performance issues; improving the experience for brokers, increasing scalability, and supporting growth planning
Industry & Context.
Data-driven mindset with problem-solving ability; solve issues
requirement to work from our Makati office at least twice a month
What They're Looking For.
Must Have
senior operations, program, or service management (mortgage/finance preferred), leadership of distributed or multi-site teams, performance management and coaching capability, improving customer satisfaction and retention outcomes, Deep understanding of broker/admin workflows and loan processes, stakeholder management and communication skills, Data-driven mindset with problem-solving ability, driving process improvement and change
What You'll Do.
leading the Broker Admin Program to deliver consistent
high-quality administrative support at scale
driving consistent broker satisfaction
admin engagement and retention
and scalable workflows
Lead and support Broker Admin Managers and admins
high-performing team culture
Be the go-to leader for the Broker Admin Program
building relationships with brokers
and keep stakeholders updated on progress and improvements
Make sure admin support is delivered consistently and to a high standard across all teams
and workload balancing
Set clear goals and track team performance across quality
Use insights and coaching to lift capability and address performance issues
Look for ways to simplify and improve workflows
and create more consistency across the program
Identify opportunities for automation and smarter ways of working
share clear updates with leadership
and use data to guide decisions and improvements
Help shape the future of the Broker Admin Program by improving the experience for brokers
increasing scalability
and supporting growth planning
How You'll Work.
Team & Collaboration
building relationships with brokers, franchisees, and internal teams; Collaborate with some of the brightest minds in fintech, financial services, and strategy; work seamlessly to simplify the property journey
Communication Scope
stakeholder management and communication skills
Process & Methodology
program ownership, program management
Full Job Description
Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise. Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024. Why Join Us? * Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions. * Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy. * Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance. * Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment. About The Role The Senior Manager – Broker Admin Program is responsible for leading the Broker Admin Program to deliver consistent, high-quality administrative support at scale across Lendi Group. This role combines people leadership, relationship management, program ownership, and operational excellence to drive consistent broker satisfaction, strong admin engagement and retention, and standardised, efficient, and scalable workflows. * Leadership & Team DevelopmentL Lead and support Broker Admin Managers and admins to do their best work. Create a positive, high-performing team culture with clear expectations, regular coaching, and ongoing development. * Program & Stakeholder Management: Be the go-to leader for the Broker Admin Program, building strong relationships with brokers, franchisees, and internal teams. Gather feedback, solve issues, and keep stakeholders updated on progress a
Applying for this Senior Manager – Broker Admin Program role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Lendi Group?
Real rants from real employees. Read before you apply.