Tekmetric
auto repair
SeniorManager,BillingOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Manager, Billing Operations at Tekmetric. Skills: quote-to-cash billing lifecycle, SaaS subscription and revenue streams, cash collection, GL handoff, billing platform administration, collections strategy, dunning strategy, Deal Desk, billing Playbook, billing-to-Accounting handoff, month-end close, revenue recognition, billing system migration, billing operations team development. Own the full order-to-cash lifecycle across SaaS subscriptions from invoice generation through cash collecti”
What You'll Achieve.
ensure every dollar is invoiced accurately, collected efficiently, and recognized correctly all while supporting a positive customer experience; invoicing accuracy; DSO; collection rate; failed payment rate; dispute resolution time
Industry & Context.
resolve billing exceptions before timely close
travel is an expected part of every role, Attendance at team and company-wide offsites is expected and fully supported
What They're Looking For.
Must Have
Experience with X, Knowledge of X, Proficient in X, Familiar with X, X experience required
Nice to Have
SMB-focused SaaS experience is a meaningful differentiator, candidates who can navigate accounting conversations independently are strongly preferred
What You'll Do.
Own the full order-to-cash lifecycle across SaaS subscriptions from invoice generation through cash collection and GL handoff
Administer and optimize the billing platform (configuration
CRM/ERP integration) and serve as the internal subject matter expert
Manage the collections and dunning strategy including dunning logic
escalation thresholds
and involuntary churn reduction
Create and own Deal Desk on non-standard billing structures evaluating feasibility before signature
maintain the Billing Playbook
and train Sales on billing capabilities and constraints
Own the billing-to-Accounting handoff at month-end close to ensure accuracy of data flowing into revenue recognition and resolve billing exceptions before timely close
Build and maintain a billing operations KPI dashboard: invoicing accuracy
and dispute resolution time
Lead any billing system migration or upgrade projects
including vendor evaluation and implementation oversight
Build and develop the Billing Operations team as transaction volume and complexity scale with the business
How You'll Work.
Team & Collaboration
Partner cross-functionally with Sales, Customer Success, Accounting, Engineering, and FP; comfortable partnering with GTM, CS, R&D, FP&A, and Accounting as a peer
Communication Scope
cross-functional communicator; comfortable partnering with GTM, CS, R&D, FP&A, and Accounting as a peer and pushing back constructively when needed
Process & Methodology
Lead any billing system migration or upgrade projects, including vendor evaluation and implementation oversight
Full Job Description
About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold g
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