Jll
Finance
SeniorManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager at Jll. Skills: People Management, Service Delivery, Process Improvement. Handle mid to big size team. Ensure service delivery based on agreed SLAs”
What You'll Achieve.
Delivery as per service delivery targets; Meet/Exceed agreed KPI’s; Achieve high employee satisfaction scores; Achieve high client satisfaction scores; Attrition rates below industry figures; Succession planning of key resources; Minimize process exceptions; Minimize risk through appropriate controls; Budget control; Efficiency/Productivity pass back; Overall business performance improvements
Industry & Context.
Problem solving
US Shift, 40 hours/week
What They're Looking For.
Must Have
Commerce Graduate/Postgraduate or MBA in Finance, End to end knowledge of Accounts Receivables, Minimum of 8-10 Years of Experience, 2-5 Years on People Role for a team of 15+ headcount, Work with stakeholders connected to the upstream and downstreams of OTC cycle, Sound Accounting and Domain Knowledge, Comfortable working as an Individual contributor, Comfortable working in US Shift, Intermediate / Advanced PC skills, Proficient in Office tools, Advance Excel functionalities
Nice to Have
Working experience on PeopleSoft, Working experience on Sage, Working experience on Service Now, Working experience on Zendesk, Knowledge of Lean Awareness, Knowledge of Continuous Improvement, Knowledge of RPA
What You'll Do.
Handle mid to big size team
Ensure service delivery based on agreed SLAs
Engage with local finance team
Standardize process activities
Complete business ownership
Ensure regular improvements in business performance
Work closely with business heads / Leads
Promote effective teamwork
Uphold swift response times
Review order-to-cash processes
Monitor order-to-cash processes
Implement improvements to order-to-cash processes
Influence changes to systems
Support team members with problem solving
Support team members with guidance
Prepare and document Monthly One on Ones
Prepare and document Goal Setting
Prepare and document Quarterly Conversations
Prepare and document Rating Discussions
Prepare and document Remuneration Planning
Manage internal stakeholders
Manage external stakeholders
Nurture a good relationship
Get things done with positive influence
Document Process Standardization
Deliver Organic growth
Work with other Managers
Work with Team Leaders
Create a culture of collaboration
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Other Managers; Team Leaders
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Manager **What this job involves:** **Responsibilities:** * Responsible for handling mid to big size team, resources split across multiple regions/Work Type/locations. * Ensure service delivery based on agreed SLAs and Quality Standards * Engage with local finance team to ensure business updates/changes are timely and accurately reflected. * Standardization of process activities as per business requirements * Complete business ownership and ensure regular improvements in business performance / KPI / Metrics. * Work closely with business heads / Leads to ensure service delivery as per organization goals and objectives. * Allocate, delegate, and supervise work - delegate and supervise certain tasks to team members to improve workplace functions and efficiencies as per defined role. * Promote effective teamwork for achieving organizational goals / service delivery targets * Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported. * Review, monitor and implement improvements to order-to-cash processes and systems. * Influence changes to systems, support team members with problem solving and guidance on difficult issues, and processes - open to new ideas coming from team members. * People Management. Prepare and document Monthly One on Ones, Goal Setting, Quarterly Conversations, Rating Discussions and Remuneration Planning for team members. Leav
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