SeniorManager

**_Job Family_ :** EBO Accounts Receivable (India) **_Travel Required_ :** Up to 25% **_Clearance Required_ :** None ** _What You Will Do_ :** * Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures. * Day-to-day operations (Plan, monitor, direct and evaluate Associates production). * People Management (Work Allocation, on job support, feedback & team building) * Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP) * Reports (Internal and Client performance reports) * Work allocation strategy * Span of control – 100 to 150 * Thorough knowledge of all AR scenarios and Denials * Expertise in both Federal and Commercial payor mix * Should be capable to interact with US clients and manage escalations. * Should be good in Denial Management Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials Ability to interact positively with team members, peer group and seniors. * Develop an understanding of the workflows, procedures, and specific criteria for each assigned client. * Identifies operational priorities and other workflow issues; ensures a constant flow of work so that delivery schedules are met. * Ensure that schedules are met and communicates with the leadership team if situations occur that hinder meeting deadlines. * If there is system issues or other emergencies delay in Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time. * Emphasize on productivity goals and takes action to ensure effective and efficient use of staff is maintained. Creatively plan for allocation of extra capacity for backlog Associates. * Assists in coordinating scheduled quality meetings with the production staff. * Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch * Demonstrated ability to exceed performance targets. *