SAA
SeniorManager/AssistantDirector(OperationsandServiceExcellence)
“Senior Manager / Assistant Director (Operations and Service Excellence) at SAA. Skills: Operations, Service Excellence, Process Improvement, Project Management. Oversee administration of LMS. Optimize LMS”
What You'll Achieve.
Deliver seamless experiences; Enhance user experience; Ensure consistent service quality; Ensure on-time project delivery
Industry & Context.
Problem solving; Root cause analysis
What They're Looking For.
Must Have
5-10 years relevant experience, Project management skills, Experience with workflow automation tools, Experience digitizing manual processes, Experience in process improvement methodologies, Proficiency in design-thinking frameworks, Proficiency in service design methodologies, Stakeholder management skills, Interpersonal skills, Experience facilitating workshops, Experience leading change initiatives, Experience driving cross-functional collaboration, Analytical skills, Problem-solving skills, Keen eye for detail
Nice to Have
Experience in IHL, Experience in CET, Experience in professional development training
What You'll Do.
Oversee administration of LMS
Support effective course delivery
Enhance digital learning workflows
Conduct usability testing
Translate insights into requirements
Implement improvements with vendors
Enhance user experience
Lead requirements gathering
Lead scoping of specifications
Lead testing for new systems
Lead implementation for new systems
Manage vendor relationships
Manage vendor contracts
Manage vendor deliverables
Oversee operational KPIs
Oversee service standards
Oversee cross-functional change initiatives
Ensure consistent service quality
Ensure on-time project delivery
Apply design-thinking methodologies
Identify operational gaps
Conduct root cause analyses
Spearhead process improvement
Spearhead workflow automation
Lead change initiatives with stakeholders
Align on operational priorities
Align on service priorities
Manage projects across workstreams
Ensure deliverables are met on time
Ensure deliverables are met within scope
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with internal stakeholders
Communication Scope
Communicate effectively
Process & Methodology
Project management, Plan initiatives, Execute initiatives, Deliver complex initiatives
Applying for this Senior Manager / Assistant Director (Operations and Service Excellence) role?
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