Ringcentral
Tech / AI / Software
SeniorManager,AccountManagment
“Senior Manager, Account Managment at Ringcentral. Skills: Account Management, Customer Success, leadership, Strategy, Data Analysis. manage KPIs including Churn, CSAT, and response SLAs. Design and implement the "gold standard" for account management workflows”
What You'll Achieve.
meet their retention targets; identify growth opportunities within the existing customer base; ensure the quality of communication meets our brand standards
Industry & Context.
systems thinker; Analytical Rigor
What They're Looking For.
Must Have
8+ years in Account Management or Customer Success, at least 2-5 years in a leadership role, systems thinker, comfortable in Salesforce (or similar CRM) and Excel, Operational Excellence, Strategic Foresight, Adaptability
What You'll Do.
manage KPIs including Churn
Design and implement the "gold standard" for account management workflows
and escalation paths the outsourced team will use
Conduct regular business reviews and "deep dives" into account health
provide direct feedback to partner team leads to ensure the quality of communication meets our brand standards
Oversee the identification of upsell and cross-sell opportunities
ensure a seamless handoff to internal teams when necessary
Monitor account health reporting to predict churn risks and turn data into actionable insights
How You'll Work.
Team & Collaboration
bridge between our internal strategy and our external partners; ensure a seamless handoff to internal teams
Communication Scope
influence people; delivering firm but constructive feedback
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