Ringcentral
Tech / AI / Software
SeniorManager,AccountManagment
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optimal for Senior candidates.
“Senior Manager, Account Managment at Ringcentral. Skills: Account Management, Customer Success, leadership, Strategy, Data Analysis. manage KPIs including Churn, CSAT, and response SLAs. Design and implement the "gold standard" for account management workflows”
What You'll Achieve.
meet their retention targets; identify growth opportunities within the existing customer base; ensure the quality of communication meets our brand standards
Industry & Context.
systems thinker; Analytical Rigor
What They're Looking For.
Must Have
8+ years in Account Management or Customer Success, at least 2-5 years in a leadership role, systems thinker, comfortable in Salesforce (or similar CRM) and Excel, Operational Excellence, Strategic Foresight, Adaptability
What You'll Do.
manage KPIs including Churn
Design and implement the "gold standard" for account management workflows
and escalation paths the outsourced team will use
Conduct regular business reviews and "deep dives" into account health
provide direct feedback to partner team leads to ensure the quality of communication meets our brand standards
Oversee the identification of upsell and cross-sell opportunities
ensure a seamless handoff to internal teams when necessary
Monitor account health reporting to predict churn risks and turn data into actionable insights
How You'll Work.
Team & Collaboration
bridge between our internal strategy and our external partners; ensure a seamless handoff to internal teams
Communication Scope
influence people; delivering firm but constructive feedback
Full Job Description
**Say hello to opportunities.** If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. ****This is where you and your skills come in. We’re currently looking for:**** A strategic, high-energy Manager of Account Management to lead and scale our account management function. This isn't just about maintaining the status quo; it’s about driving world-class service on behalf of our partners. You will be the bridge between our internal strategy and our external partners. Your mission is to ensure our team meets their retention targets, and identify growth opportunities within the existing customer base. ****Job Responsibilities:**** * **Team Management & Performance:** You’ll manage KPIs including Churn, CSAT, and response SLAs. * **Strategy & Playbook Development:** Design and implement the "gold standard" for account management workflows. You’ll create the scripts, email cadences, and escalation paths the outsourced team will use. * **Quality Assurance & Coaching**: Conduct regular business reviews and "deep dives" into account health. You’ll provide direct feedback to partner team leads to ensure the quality of communication meets our brand standards. * **Growth & Expansion:** Oversee the identification of upsell and cross-sell opportunities and ensure a seamless handoff to internal teams when necessary. * **Data Analysis:** Monitor account health reporting to predict churn risks and turn data into actionable insights**.** ****To succeed in this role you must have experience in:**** * **The Experience:**
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