ServiceNow
Tech / AI / Software
SeniorMachineLearningEngineer,SearchPlatform
“Senior Machine Learning Engineer, Search Platform at ServiceNow. Skills: Machine Learning, Generative AI, Search Platforms, Information Retrieval, Natural Language Understanding, LLMs. improve our search-based question answering systems, utilizing both traditional machine learning and cutting-edge generative AI technologies. build conversational search systems to provide instant answers to enterprise users’ questions”
What You'll Achieve.
improve our search-based question answering systems; provide instant answers to enterprise users’ questions; reshaping the enterprise search experience for millions of our customers’ employees; drive our agentic search products to the next generation of capabilities; provide value to our customers; achieve their career goals
Industry & Context.
solving challenging product and engineering problems; elegant solutions
What They're Looking For.
Must Have
5+ years of engineering, 2+ years of experience as a senior engineer (technical lead) leading a team of software engineers, First-hand experience relevant to search platforms such as traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems, Background in text processing, information retrieval, natural language understanding, or machine learning
Nice to Have
Experience with (or desire to learn) large language models, retrieval augmented generation (RAG), and agents, Experience in Python. Contributing to mature python libraries or platform code, including open-source repositories is a nice to have, Experience in Golang (not required)
What You'll Do.
improve our search-based question answering systems
utilizing both traditional machine learning and cutting-edge generative AI technologies
build conversational search systems to provide instant answers to enterprise users’ questions
deliver business intelligence support by combining modern information retrieval with the latest advancement in natural language understanding
accurately retrieving
and summarizing text snippets grounded in heterogeneous knowledge sources
provide technical direction and thoughtful coaching to our team of search and machine-learning engineers
drive our agentic search products to the next generation of capabilities focusing on performance and enterprise readiness
build new applications and features quickly
ship new prototypes to customers at scale
evaluate and iterate on ranking improvements in a systematic manner
enforce guarantees on quality
privacy and scalability
Develop systematic evaluation metrics and methodology for our search models
leveraging LLMs to address unique challenges in the enterprise such as security and privacy
help build a high-performing team with an inclusive and positive team culture
iterate on our interview processes
and close candidates to help grow the team
coach and mentor engineers at different levels to achieve their career goals
How You'll Work.
Team & Collaboration
works closely with the ranking, product, design, infrastructure and data science teams; partnering with product, user experience, customer success and other engineering teams; enable ranking and product teams to contribute safely and easily to the codebase; enable product teams to build new applications and features quickly
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