ServiceNow
Technology
SeniorMachineLearningEngineer,GAISearchPlatform
“Senior Machine Learning Engineer, GAI Search Platform at ServiceNow. Skills: Machine Learning, Generative AI, Search platforms, LLMs. Improve search-based question answering systems. Build conversational search systems”
Industry & Context.
Solve challenging problems
What They're Looking For.
Must Have
5+ years of engineering, 2+ years senior engineer, Technical lead experience, Experience relevant to search platforms, Background in text processing, Background in information retrieval, Background in natural language understanding, Background in machine learning
Nice to Have
Experience with LLMs, Experience with RAG, Experience with agents, Experience in Python, Experience in Golang
What You'll Do.
Improve search-based question answering systems
Build conversational search systems
Provide instant answers to enterprise users
summarize text snippets
Provide technical direction
Coach search engineers
Coach machine-learning engineers
Drive search platform development
Develop new LLM-enabled features
Build new applications and features
Evaluate ranking improvements
Enforce quality guarantees
Enforce security guarantees
Enforce privacy guarantees
Enforce scalability guarantees
Develop evaluation metrics
Develop evaluation methodology
Leverage LLMs for evaluation
Build high-performing team
Iterate interview processes
How You'll Work.
Team & Collaboration
Ranking teams; Product teams; Design teams; Infrastructure teams; Data science teams; User experience teams; Customer success teams; Engineering teams
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