Airbnb
Technology
SeniorMachineLearningEngineer,CommunitySupportEngineering
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Machine Learning Engineer, Community Support Engineering at Airbnb. Skills: Machine Learning, Generative AI, AI models, ML services. Envision ML systems. Champion ML systems”
What You'll Achieve.
Deliver step-function change; Transform customer service; Deliver personalized experience; Deliver easy-to-use experience; Deliver proactive experience
Industry & Context.
Solve complex problems
China based, Occasional office work, Attendance at offsites
What They're Looking For.
Must Have
4+ years ML engineering experience, Ownership of large-scale software systems, Design and development of AI/ML systems, Fluency in English, Fluency in Mandarin
Nice to Have
Experience with LLM driven chatbot, Experience with Agentic AI products
What You'll Do.
Support ML systems development
Optimize ML systems performance
Solve real-world problems
Learn AI/ML technologies
Share AI/ML technologies
How You'll Work.
Team & Collaboration
Cross-functionally with product; Cross-functionally with design; With engineering counterparts; With teams across organizations
Full Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Your Location: This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of
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