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SeniorLinuxEndUserTechnologyEngineer
“Senior Linux End User Technology Engineer at bet365. Skills: Linux, Shell Scripting, Configuration Management, Virtualization. Ensure delivery of innovative solutions. Provide first-class end user support”
What You'll Achieve.
Ensure delivery of innovative solutions; Ensure platforms and services remain operational, secure, and compliant; Enable our 365-day-a-year business to function seamlessly; Ensure prompt service restoration; Ensuring timely and effective issue resolution; Ensuring the Business remains compliant and secure
Industry & Context.
Troubleshooting; Addressing vulnerabilities; Addressing security risks; Identifying future technology opportunities; Overseeing and managing the technical escalation process; Ensuring timely and effective issue resolution
What They're Looking For.
Must Have
Linux expertise, enterprise-grade Linux distributions, Ubuntu, package management systems, APT, shell scripting, Bash, Python, automation, troubleshooting, system administration, user and group management, file system management, LVM, RAID, process management, service management, systemd, SysVinit, kernel tuning, virtualisation technologies, VMware vSphere, KVM, containerisation platforms, Docker, Kubernetes, Linux security best practices, SELinux, user permissions, SSH hardening, vulnerability management, monitoring tools, Nagios, Zabbix, Prometheus, Grafana, Git/Gitlab experience, leadership skills, managing and delivering projects, large scale application roll outs, upgrade and removals end to end, communication, attention to detail, conveying technical information
Nice to Have
Python for automation
What You'll Do.
Ensure delivery of innovative solutions
Provide first-class end user support
management of desktop infrastructure
Ensure platforms and services remain operational
Provide 3rd-line maintenance and support
Keep endpoints up-to-date
Address vulnerabilities
Address security risks
Identify future technology opportunities
Engage with end users
Oversee escalated technical issues
Ensure prompt service restoration
Lead troubleshoot and resolution of complex technical issues
Collaborate with cross-functional teams
improve internal Knowledge in Jira
Oversee and manage technical escalation process
Identify opportunities for automation
Identify opportunities for process optimization
Ensure adherence to SLAs
Manage and support end user technology platforms
Produce all technical documentation
Incorporate continual rollouts
Incorporate removals of applications
How You'll Work.
Team & Collaboration
Playing a critical role in a skilled high-performing team; Actively engaging with end users; Mentoring and supporting team members; Collaborating with cross-functional teams; Providing guidance to engineers
Communication Scope
Excellent communication; Conveying technical information to non-technical stakeholders
Process & Methodology
Driving project work using structured methodologies, Providing regular updates, Managing and delivering projects at scale, Large scale application roll outs, Upgrade and removals end to end
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