Jenzabar
Higher Education
SeniorLifecycleConsultant
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Lifecycle Consultant at Jenzabar. Skills: Customer Success, Client Relationship Management, Value Realization, Software Implementation. Learn Jenzabar software. Gather client business practices”
Industry & Context.
Solution finding; Product capability gaps; Software troubleshooting; Implementation solutions; Potential implementation solutions
Willingness to travel (~50%)
What They're Looking For.
Must Have
5+ years experience (3 years in Higher Ed), Experience with Jenzabar's SONIS Student Information System, Ability to work independently, Ability to work in a team environment, Ability to translate technical complex concepts to functional end users, Problem-solving and software troubleshooting skills required, Proven effective listening skills, Ability to follow a project plan with attention to detail and follow through, Excellent presentation skills (to various audiences - executives & individual contributors), Excellent written and verbal communication skills, Proficient with Microsoft Office Suite and other desktop applications
Nice to Have
BS, BA Degree, or equivalent experience, Experience working in Admissions, Experience working in Financial Aid, Experience working in Registration, Experience working in Advising, Experience working in Student Life, Experience working in Business Office, Experience working in Advancement
What You'll Do.
Learn Jenzabar software
Gather client business practices
Review client business practices
Deliver dynamic presentations
Train end users on software
Document training engagements
Document consulting engagements
Perform customer needs assessments
Conduct solution finding sessions
Review customer operations
Find improved business process opportunities
Understand product capability gaps
Define ways to handle gaps
Define best company solutions
Address prospect business requirements
Design product presentations
Deliver product presentations
Request resources for sales efforts
Coordinate resources for sales efforts
Provide responses for product requests
Provide responses for technical requests
Participate at conferences
Participate at tradeshows
Stay up to date with software releases
Provide briefings on changes
Provide knowledge on products
Provide training on products
Demonstrate in-depth understanding of company products
Establish connections with user groups
Maintain connections with user groups
Establish connections with industry groups
Maintain connections with industry groups
Practice continuous learning
Consult with end users
Train end users on configuration
Train end users on use
Perform assigned project tasks
Follow established methodology
Meet project deliverables
Work cooperatively in a team environment
Accomplish project deliverables within schedule
Communicate information clearly
Communicate information accurately
Communicate information timely
Gain sound understanding of client requirements
Gain knowledge of client requirements
Understand client's business processes
Exhibit excellent follow-up skills
Develop detailed project documentation
Collaborate with Project Manager
Collaborate with project team members
Execute assigned projects
Stay abreast with industry trends
Stay abreast with technologies
Solicit viewpoints on implementation solutions
Perform other duties as assigned
Take Calls in Round Robin Queue
Perform testing of solution(s)
Perform testing of product
How You'll Work.
Team & Collaboration
Team environment; Project team members; Sales efforts; Product Marketing; Peers; Presales staff; Sales staff
Communication Scope
Dynamic presentations; Product presentations; Clear communication; Accurate communication; Timely communication; Written communication; Verbal communication; Presentation skills
Process & Methodology
Project tasks, Project deliverables, Project plan, Project documentation, Assigned projects
Full Job Description
The Senior Lifestyle Consultant will own and assist the full customer journey from demo through successful implementation, go-live, and beyond. Responsibilities include learning Jenzabar software, gathering and reviewing client business practices, deliver dynamic/high energy and engaging presentations of SONIS, configure software, train end users on the software, and document training/consulting engagements. The Consultant must be a proactive, self-starting professional and be able to travel. This position requires a solid understanding of Student Information Systems, along with a general understanding of higher education regulations, requirements and policies associated with key student-based offices. **Essential Tasks** * Perform customer needs assessments and solution finding sessions * Review customer operations to find improved business process opportunities * Understand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc. * Define the best company solutions which address requirements of prospect business * Design and deliver product presentations based on the customer assessment * Request and coordinate resources required to support sales efforts * Provide responses for product and technical requests * Participate at conferences, tradeshows, and other events as required by Sales Management and Product Marketing * Stay up to date with the latest Jenzabar software releases and provide regular briefings on changes for the team * Provide knowledge and training on products to peers, presales and sales staff in the organization * Demonstrate an in-depth understanding of the company products, functions, features and benefits * Establish and maintain connections with user groups, industry groups, etc. * Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflow * Consult with and
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