Dwelly
Real Estate
SeniorLettingsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Lettings Manager at Dwelly. Skills: Team leadership, Change management, Portfolio growth, Revenue growth. Manage property team members. Coach property team members”
What You'll Achieve.
Improve user experiences; Increase business efficiency; Lead branch performance; Grow portfolio; Improve customer service; Achieve commercial results; Embed new ways of working; Drive local execution; Ensure adoption of initiatives; Progress to regional leadership; Progress to national leadership
Industry & Context.
Issue resolution; Failure identification
What They're Looking For.
Must Have
People management experience, Change and integration experience, Relationship management skills, Lettings cycle understanding, Sales skills, Commercial acumen, Commercial strategy development, Sales partnership building
Nice to Have
Landlord base growth track record
What You'll Do.
Manage property team members
Coach property team members
Develop property team members
Hire high-performing team
Manage team performance
Set service quality standard
Set commercial discipline standard
Own local delivery of initiatives
Bring team through change
Translate strategy to execution
Surface resistance early
Hold ways of working steady
Own landlord retention plan
Manage landlord relationships
Resolve landlord issues
Win new landlord instructions
Increase share of landlord wallet
Upsell services to landlords
Maintain instruction pipeline
Improve conversion metrics
Develop local partnerships
Attract new landlord leads
Ensure optimal rent pricing
Balance landlord outcomes
Maximise management fee
Upsell existing landlords
Execute local budgeting
Coordinate local operations
Ensure alignment with central functions
Act as escalation point
Identify recurring failures
Drive fixes through escalation
Drive fixes through coordination
How You'll Work.
Team & Collaboration
Cross-functional escalation; Local coordination
Process & Methodology
Change management, Integration
Full Job Description
About Dwelly Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business. We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary The Senior Lettings Manager is responsible for leading branch performance across people, portfolio growth, customer service, and commercial results. As part of a fast-growing group built through acquisition, the role plays a key part in embedding new ways of working, driving local execution, and ensuring successful adoption of group initiatives. This position is available across our Oadby, Battersea (London), and Stamford locations. It offers a clear progression pathway from leading a single branch to managing multiple branches, with opportunities to progress into regional and national leadership roles as the business continues to scale. Key Responsibilities: 1. Team leadership Manage, coach and develop property and lettings team members alongside valuers and property specialists Build a high-performing local team through hiring, performance management and day-to-day leadership Set the standard for service quality and commercial discipline in the branch 2. Leading change & integration Own the local delivery of group and regional initiatives — new operating models, systems, pricing and
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