Souq. com for E-Commerce LLC
Fulfillment Operations Management, Fulfillment Center, operations
SeniorLearningOperationsManager,FulfillmentCenterL&D
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“Senior Learning Operations Manager, Fulfillment Center L&D at Souq. com for E-Commerce LLC. Skills: Learning operations, Team leadership, Process management. Lead learning team. Develop learning team”
Industry & Context.
Issue analysis; Solution development; Data analysis
Flexible schedule, Work weekends, Work nights, Work holidays
What They're Looking For.
Must Have
3+ years employee management, 3+ years performance metrics, 3+ years process improvement, 3+ years lean techniques, MS Office experience, Excel proficiency
Nice to Have
Bachelor's degree, Operations environment experience, Planning experience, Performance metrics experience, Process improvement experience
What You'll Do.
Develop learning team
Own associate training programs
Own leader training programs
Analyze training needs
Manage training execution
Lead best practice sharing
Plan training initiatives
Develop training initiatives
Evaluate training initiatives
Identify training solutions
Deploy training solutions
Address quality requirements
Address productivity requirements
Identify leadership development plans
Build learning content catalogue
Facilitate training delivery
Facilitate training completion
Provide leadership coaching
Provide leadership feedback
Facilitate leadership workshops
Identify skill development opportunities
Support warehouse operations
Ensure safety compliance
Analyze data for improvements
Suggest training improvements
Suggest operations improvements
Communicate learning goals
Track learning assignments
Communicate learning assignments
Track learning progress
Communicate learning progress
Create training content
Manage training content
Update training content
Manage associate compliance audits
Update associate compliance audits
Implement training solutions
Participate in meetings
Oversee L&D department
Prepare for peak planning
Represent L&D in meetings
Manage team career development
Manage team succession planning
Analyze performance metrics
Interpret performance metrics
Engage multiple stakeholders
Impact business areas
Adapt to changing circumstances
Adapt to changing processes
Adapt to changing priorities
Understand business needs
How You'll Work.
Team & Collaboration
Central AMET team; Senior team; Central leadership function; Country level leaders; Senior leadership meetings
Communication Scope
Data analysis reporting
Process & Methodology
Process improvement, Lean techniques
Full Job Description
Who we are: Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams are responsible for delivering and providing high quality safety compliance, process and on-boarding training to ensure that our associates are set up for success. The learning business partner is a member of the leadership team within a fulfillment center and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes. This is a team player who not only leverages his/her own team to respond effectively to a variety of training scenarios, but is able to work closely with a central AMET team to effectively prioritize and deploy training programs based on customer need – from training processes at scale to ongoing leader development. An Amazon Fulfillment Center (FC) is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing. Overall responsibilities include: * Leading and developing a team of Learning Associates * End-to-end ownership of the associate and leader training programs at site: from needs analysis stage, to management and execution of training * Leading groups of learning professionals from across the AMET to identify and share best practice * Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon’s central leadership function. * Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC * Identifying and aligning individual leadership development plans, building a catalogue of learning content according to business needs and facilitating deliv
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