SeniorLeadSolutionsEngineer

## Description At Included Health, we’re passionate about transforming healthcare through innovation and empathy. As a Sr. Lead Solutions Engineer, you will act as a foundational pillar of our technical delivery team. You will not only lead the implementation of our most complex strategic accounts but also turn that implementation knowledge into an agentic workflow. You will mentor the broader team and grow them into builders of the agentic world. You will drive major team projects, influence our technical roadmap, and navigate high-stakes ambiguity to ensure our largest customers have a world-class experience. If you are a technical leader who thrives on solving systemic challenges and elevating the performance of your peers, we’d love to meet you. ## Responsibilities Strategic Lead: Drive major team projects and OKRs, acting as a lead for complex customer launches that require high-level technical strategy and cross-functional alignment. Complex Implementation: Own the full lifecycle of our largest, most complex strategic implementations, ensuring successful outcomes under minimal guidance. Technical Advocacy: Act as the primary technical liaison and "go-to" person for leadership, high-value clients, and external vendors during high-stakes escalations. Mentorship & Growth: Mentor and coach other Solutions Engineers through structured feedback, code/project reviews, sharing knowledge on agentic development and deep domain expertise. Proactive Problem Solving: Anticipate potential technical hurdles and develop robust contingency plans; identify root causes of systemic issues and adopt innovative approaches to solve them. Process Innovation: Actively influence the Solutions Engineering roadmap by identifying gaps in tools/processes and proposing high-velocity improvements. Cross-Functional Leadership: Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure long-term scalability of our services. ## Qualifications and Requirem