Kyndryl
SeniorLead,ServiceNowDeveloper
“Senior Lead, Service Now Developer at Kyndryl. Skills: ServiceNow ITSM Sr Developer, JavaScript expert, ServiceNow module understanding, Integration knowledge, Reporting. Designing, developing, and implementing cutting-edge software solutions. Working as a software engineer on complex software projects”
What You'll Achieve.
Deliver value to our customers faster than ever before; Ensuring the success of our products
Industry & Context.
Solving complex problems; Good problem determination skill; Custom ServiceNow application support - how to identify and manage issues; Root cause analysis
What They're Looking For.
Must Have
Min 7+ years of experience working as a software engineer on complex software projects, ServiceNow ITSM Sr Developer, Ability to work with the Customer to understand requirements, Ability to document designs and configurations, Ability to estimate work effort for design and configurations, Ability to configure ServiceNow catalog via complex workflows and flow designer, JavaScript expert, Ability to test code and work defects to resolution, Ability to promote code in ServiceNow, Ability to develop, update and test client and server-side scripts, Ability to develop, update and test notifications, Ability to work service requests to completion, Knowledge of integrations, Understanding of ServiceNow data schema, Experience in reporting, Good written and verbal skills, Good problem determination skill, Working with client/Kyndryl team to requirements and provide solution recommendations, Code promotion process in ServiceNow - how to move update sets between environments, Custom ServiceNow application support - how to identify and manage issues, How to create and schedule reports in ServiceNow, Creating Technical Knowledge Articles for team use, Leveraging transform maps to load data
Nice to Have
Understanding of ServiceNow modules, Ability to configure ServiceNow, Ability to develop, update and test workflows, Ability to develop, update and test business rules, Administer the Project Change Control Procedure with Client Point of Contact, Act as liaison in the resolution of any service impacts, Provide status of efforts to resolve any Severity 1 issues and subsequent root cause, Act as the point of escalation for Client change management issues, unresolved issues, and emergency outages, Provide applicable reports on a monthly basis, or at another agreed upon frequency as specified in this SOW
What You'll Do.
and implementing cutting-edge software solutions
Working as a software engineer on complex software projects
ServiceNow ITSM development
Understanding ServiceNow modules
Working with customers to understand requirements
Documenting designs and configurations
Estimating work effort for design and configurations
Configuring ServiceNow catalog via complex workflows and flow designer
Testing code and working defects to resolution
Promoting code in ServiceNow
and testing client and server-side scripts
and testing notifications
Working service requests to completion
Creating and scheduling reports in ServiceNow
Creating Technical Knowledge Articles for team use
Leveraging transform maps to load data
Providing solution recommendations
Managing custom ServiceNow application issues
Administering the Project Change Control Procedure
Acting as liaison in the resolution of service impacts
Providing status of efforts to resolve Severity 1 issues and subsequent root cause
Acting as the point of escalation for Client change management issues
and emergency outages
Providing applicable reports on a monthly basis or other agreed upon frequency
How You'll Work.
Team & Collaboration
Working with the client/Kyndryl team to requirements and provide solution recommendations; Inclusive work style
Communication Scope
Good written and verbal skills
Process & Methodology
Administer the Project Change Control Procedure with Client Point of Contact
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