Moxie
Moxie
SeniorLead,MarketingServicesOperations
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optimal for Senior candidates.
“Senior Lead, Marketing Services Operations at Moxie. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, AI-assisted workflows, scaling services operations. Own and lead six operational functions. setting the roadmap”
What You'll Achieve.
build and own the operational foundation that powers Marketing Services as we scale from ~700 medspas to 1,000+; deliver quantifiable improvement in error rates, escalation rates, and ticket volume; absorb the next cohort of providers without proportional headcount growth
Industry & Context.
solved scale problems structurally; execute structural fixes that deliver quantifiable improvement
What They're Looking For.
Must Have
7–10 years in marketing or revenue operations, at least 4 years managing multi-functional teams, led QA, technical support, deployment, or service delivery functions simultaneously, proven track record scaling services operations from a few hundred to 1,000+ customers without headcount growing in lockstep, solved scale problems structurally, hands-on fluency with the modern ops stack, built workflows in ClickUp, HubSpot, Zapier/N8N, GoHighLevel and know where they break down at scale, real experience building AI-assisted workflows, cross-functional operator who makes decisions, build alignment across peers in RevOps, BizOps, Product, and Service Ops without needing your manager to broker every conversation, hold yourself accountable to outcomes, not activity, developer of people, invest in the growth of your team, examples of managers you've coached toward promotion-readiness
What You'll Do.
Own and lead six operational functions
driving cross-functional alignment
making most operational decisions without escalating upward
Build AI-assisted workflows at scale
stand up AI-powered QA for Meta ads
deploy AI triage for Technical
identify every place automation can close the gap between current capacity and where we need to be
Drive measurable quality improvement
audit error rates and QA processes
establish baseline and execute structural fixes that deliver quantifiable improvement
Stabilize and integrate the Front Desk Services team
performance dashboards
and accountability frameworks
align the guest experience across all touchpoints
Design and execute the operational roadmap to 1
cross-functionally aligned plan
contribute a credible POV to H2/2027 planning
How You'll Work.
Team & Collaboration
driving cross-functional alignment across Practice Success, Front Desk Services (FDS), Practice Onboarding, and Revenue Operations; build alignment across peers in RevOps, BizOps, Product, and Service Ops without needing your manager to broker every conversation; work directly with RevOps, Product, and BizOps leadership
Process & Methodology
setting the roadmap, Design and execute the operational roadmap, deliver a sequenced, cross-functionally aligned plan
Full Job Description
At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. SENIOR LEAD, MARKETING SERVICES OPERATIONS We're looking for a Senior Lead of Marketing Services Operations to build and own the operational foundation that powers Marketing Services as we scale from ~700 medspas to 1,000+ — without linearly scaling our team. Marketing Services is a cross-functional team that delivers performance marketing — primarily Meta campaigns — on behalf of hundreds of medspas across the country, and sits at the heart of Moxie's growth model. You'll be stepping into a pivotal leadership role where six functions report to you: Process & Automation, QA, Technical Support, Execution & Deployment, Knowledge Management, and Front Desk Services. Marketing Services is growing fast and adding new service lines — this role ensures our processes, automations, and quality standards are built to absorb that growth with precision and speed. WHAT YOU'LL DO - Own and lead six operational functions — setting the roadmap, driving cross-functional alignment across Practice Success, Front Desk Services (FDS), Practice Onboarding, and Revenue Operations, and making most operational decisions without escalating upward. You're the primary point person, not a coordinator. - Build AI-assisted workflows at scale — stand up AI-powered QA for Meta ads, websites, and GHL automations; deploy AI triage for Technical Support; and identify every place automation can close the gap between current capacity and where we need to be at 1,000 providers. - Drive measurable quality improvement — audit error rates and QA processes, escalation rates, and ticket volume across functions; establish baseline KPIs; and ex
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