M-KOPA
Financial Services
SeniorLead-HRSharedServices&EmployeeRelations
Neural analysis suggests this role is
optimal for Lead candidates.
“Senior Lead - HR Shared Services & Employee Relations at M-KOPA. Skills: Employee relations, HR Shared Services, Employment law, Labour relations. Lead employee relations matters. Conduct investigations”
What You'll Achieve.
Ensure consistent practice; Ensure compliant practice
Industry & Context.
Analytical rigour; Data analysis
What They're Looking For.
Must Have
Demonstrable experience employee relations, Demonstrable experience employment law, Operational HR leadership, Shared Services leadership, Exposure Sub-Saharan Africa, Exposure Europe, UK experience strongly preferred, Expertise conducting workplace investigations, Advising senior management, Developing multi-jurisdictional ER policy, Developing labour relations frameworks, Relevant degree Human Resources, Relevant degree Law, Relevant degree Business Administration, Relevant degree Psychology, IHRM Certificate, Analytical capability, Experience using HR data, Experience using HR analytics
Nice to Have
Experience with Kubernetes a plus
What You'll Do.
Lead employee relations matters
Conduct investigations
Provide strategic advice
Develop ER policy frameworks
Develop policy aligned to legislation
Run HR Shared Services operations
Oversee records governance
Oversee payroll input
Oversee SLA performance
Build reporting infrastructure
Identify systemic issues
Advise leadership with evidence
Drive targeted policy intervention
Drive preventive action
How You'll Work.
Team & Collaboration
Senior leadership advice
Communication Scope
Strategic advice
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A SENIOR LEAD - SHARED SERVICES & EMPLOYEE RELATIONS TO JOIN OUR HUMAN RESOURCES GROUP; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] BUILDING HR INFRASTRUCTURE THAT HOLDS A COMPANY TOGETHER AT SCALE The best HR leaders don't just keep operations running—they build the systems that allow a growing organization to stay coherent, compliant, and human as it scales. That's the mandate for this role. At M-KOPA, HR isn't a support function sitting behind the business. It's the operational spine that enables 2,300 employees and 35,000 agents to deliver financial access to people who've never had it. M-KOPA has grown from 5 million customers to 7 million and is building toward 10 million. That kind of growth doesn't sustain itself without serious HR foundations—which is precisely why this hire is being made now, deliberately and not reactively. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] WHY THIS TIMING MATTERS Having crossed $2 billion in credit unlocked, assembled 2 million smartphones in Kenya, and financed over 4,000 e-motorbikes across our markets, we're at an inflection point. The 5M-to-7M journey required building fast. The 7M-to-10M journey requires building right. That means rearchitecting how HR works—not simply maintaining what exists. Whoever joins at this moment has the opportunity to shape the operating model during the transition, not inherit it after the decisions have already been made. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/ed8f730c-2cd3-4743-a1a6-1573989c6fb8/M-KOPA%20Pic.jpg] REPORTING STRUCTURE Reports to the H
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