M-KOPA
Corporate
SeniorLead–HRSharedServices&Benefits
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Lead – HR Shared Services & Benefits at M-KOPA. Skills: HR Shared Services, Benefits management, Occupational health, Global mobility. Administer medical insurance, pension, and welfare. Manage enrolments, exits, and benefit”
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
Relevant degree in Human Resources, Law, Business Administration, or Psychology, IHRM Certificate, Analytical capability, Experience using HR data and analytics to drive operational improvement
Nice to Have
Experience in a multi-country environment
What You'll Do.
Administer medical insurance
Resolve employee queries
and benefits providers
Meet service delivery standards
Conduct annual benefits reviews
Track benefit utilisation
Communicate benefits to employees
Act as first point of contact for OH&S
Coordinate pre-employment medicals
Coordinate periodic medicals
Administer WIBA claims processes
Maintain incident records
Support DOSH reporting compliance
Coordinate quarterly wellness activities
Manage gym provider relationships
Manage fitness provider relationships
Track wellness programme effectiveness
Support employee relocation
Support international assignment processes
Coordinate visa documentation
Coordinate work permit documentation
Coordinate immigration documentation
Own vendor management
Maintain reporting infrastructure
Maintain dashboard infrastructure
Analyze benefits data
Analyze wellness data
Identify inefficiencies
Drive process re-engineering decisions
How You'll Work.
Team & Collaboration
Cross-market collaboration
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A SENIOR LEAD – HR SHARED SERVICES & BENEFITS TO JOIN OUR HUMAN RESOURCES GROUP; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] THE INFRASTRUCTURE OF EMPLOYEE EXPERIENCE IS ONLY AS GOOD AS THE PEOPLE WHO BUILD IT. Behind every M-KOPA employee who shows up, stays, and does consequential work is a benefits programme that runs cleanly, a wellness initiative that lands, and an operational system that handles the complexity so people don't have to think about it. The Senior Lead – HR Shared Services & Benefits is the operational centre of gravity for employee benefits, occupational health, wellness programming, and global mobility support across M-KOPA. It's a role that requires both precision and breadth: administering medical insurance, pension, and welfare schemes; coordinating occupational health and WIBA compliance; managing wellness partnerships and health campaigns; and supporting international assignment and mobility operations—all while maintaining the reporting, vendor relationships, and service standards that make the function credible. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] WHY THIS TIMING MATTERS Having crossed $2 billion in credit unlocked, assembled 2 million smartphones in Kenya, and financed over 4,000 e-motorbikes across our markets, we're at an inflection point. The 5M-to-7M journey required building fast. The 7M-to-10M journey requires building right. The person joining at this moment helps shape how employee benefits, wellness, and mobility operations work as M-KOPA scales—not inheriting a finished model, but building the one that will last. [https:/
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