Life360
SeniorITSystemsEngineerII(AINative)
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“Senior IT Systems Engineer II (AI Native) at Life360. Skills: Okta expertise, SaaS platform engineering, Identity management, Endpoint security, Automation, AI-powered tools. Serve as the senior technical escalation point for the Help Desk on identity, SaaS, MDM, and authentication issues. Own resolution of escalated issues and feed fixes back into platform configuration”
Industry & Context.
Troubleshooting; Audit investigations; Cross-platform operations
Participate in on-call rotations
What They're Looking For.
Must Have
Demonstrated experience as a senior IT systems / SaaS platform engineer in a fast-moving, distributed environment, Deep hands-on Okta administration (SSO, SCIM, group rules, authentication policies), Demonstrable experience administering and integrating Google Workspace, Slack, Zoom, Atlassian, GitHub, and AWS, Experience with MDM platforms (Iru — formerly Kandji — and Intune), Comfortable working with/within IaC frameworks like Terraform, Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS, VLAN, VPN), Working knowledge of Zero Trust principles, Working knowledge of CIS-style hardening standards, Hands-on experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate IT operations, documentation, scripting, and investigations, Proficiency in at least one scripting language (PowerShell, Python, or JavaScript), Comfort with low-code automation tooling, Proven ability to evaluate emerging platforms quickly, Proven ability to assess security posture, Proven ability to make practical build-vs-buy recommendations, Excellent written and verbal communication skills
Nice to Have
Okta Certified Administrator or higher
What You'll Do.
Serve as the senior technical escalation point for the Help Desk on identity
and authentication issues
Own resolution of escalated issues and feed fixes back into platform configuration
Act as the subject matter expert on Okta and broader identity stack
Partner with departments to onboard new SaaS platforms cleanly
and maintain Life360’s SaaS estate
and govern AI-powered tools across the organization
Build AI-assisted workflows that accelerate troubleshooting
and cross-platform operations
Contribute low-code automations and scripts
Define and refine IT processes and policies
current technical documentation and SOPs
Mentor junior team members
Act as a bridge across IT functions
How You'll Work.
Team & Collaboration
Partner closely with the team’s automation and infrastructure specialists; Partner with departments to onboard new SaaS platforms; Act as a bridge across IT functions
Communication Scope
Excellent written and verbal communication skills; Ability to produce documentation and training materials
Full Job Description
About Life360 Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries. Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family). Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com. Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. We are AI Native We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process. Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy. About The Team The IT team enables every Life360 employee to do their best work — owning helpdesk, hardware, in-office technology (yes, we still have offices!), and the business applications that run the company. Within IT, the IT Engineering team handles the deeper engineering work across identity, endpoint security, SaaS gov
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