Circle
SeniorITSystemsAdministrator
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“Senior IT Systems Administrator at Circle. Skills: maintaining and improving our core enterprise SaaS systems, delivering exceptional end-user support, supporting all on-site personnel, managing conference rooms and audiovisual (AV) equipment, remote support to our globally distributed workforce, supporting our existing full Apple macOS environment, Lead on-site IT support, Support the IT response in the areas of IT Incident, Response, and Problems, Own all levels of IT support (L1–L3) independe”
What You'll Achieve.
Leverage our data/metrics to improve KPI’s to help drive compliance; help drive functional areas of IT through process and technology
Industry & Context.
primarily based on-site at our Bangalore, India office, full-time, on-site role, fast-paced environment with frequent interruptions, supporting all on-site personnel at our Bangalore, India office, remote support to our globally distributed workforce, with particular coverage for Asia and EU timezones, Ability to comfortably listen, triage, prioritize, and field frequent walk-ups, urgent issues, and context-switching in a fast-paced environment
What They're Looking For.
Must Have
4+ years experience administering and supporting core enterprise SaaS and IT systems (Google Workspace, Slack, Okta, Iru (formerly Kandji), Workspace ONE), basic network troubleshooting, 4+ years of supporting a fully remote, Apple macOS environment, Experience monitoring and resolving issues in a ticketing system, e. g. ServiceNow or similar, Experience with standard conference room systems and A/V equipment, Understand mobile device management (MDM) with experience in Iru (formerly Kandji) for corporate macOS devices, and WorkspaceOne for mobile phones (iPhone/Android), Solid understanding of networking fundamentals with hands-on experience troubleshooting network connectivity issues (DNS, DHCP, VPN, Wi-Fi)
Nice to Have
familiarity or desire to learn Windows in an enterprise setting, Familiarity with working within ITIL framework
What You'll Do.
maintaining and improving our core enterprise SaaS systems (Google Workspace
Iru (formerly Kandji)
delivering exceptional end-user support in a fast-paced environment with frequent interruptions
supporting all on-site personnel at our Bangalore
including managing conference rooms and audiovisual (AV) equipment
provide remote support to our globally distributed workforce
with particular coverage for Asia and EU timezones
supporting our existing full Apple macOS environment
Lead on-site IT support at our Bangalore
ensuring all IT needs are met with professionalism and minimal disruption
Support the IT response in the areas of IT Incident
and Problems for our Bangalore
India office and global users
Own all levels of IT support (L1–L3) independently
serving as the primary point of contact for all IT needs at the Bangalore office
Manage hardware procurement
and maintain accurate inventory and asset management records for all IT equipment at the Bangalore office
Provide in-person IT support at our Bangalore
India office for Circle employees
Support our remote IT Service Desk and our globally distributed workforce
including triaging incoming support tickets
How You'll Work.
Team & Collaboration
Collaborate with IT teammates and other stakeholders to mature our ITIL processes
Communication Scope
written and verbal communication skills
Full Job Description
Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at [_circle.com_](http://circle.com/). **What you’ll be part of:** Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by [_our company values_](http://careers.circle.com/us/en/#working-at-circle): High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. **What you’ll be part of:** Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by [_our company values_](http://careers.circle.com/us/en/#working-at-circle) : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. **What you’ll be responsible for:** The Senior IT Systems Administrator is a key, highly professional role, primarily based on-site at our Bangalore, India office, this is a full-time, on-site role. This role is responsible for maintaining and improving our core enterprise SaaS system
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