Cint
Tech / AI / Software
SeniorITSupportSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Senior IT Support Specialist at Cint. Skills: IT Support, automation, Google Workspace, Slack, Atlassian. Manage the lifecycle of our automation and AI bot ecosystem. Act as the 1st line and 2nd line IT Support within the company”
What You'll Achieve.
supporting our department’s objective; Innovate, Optimise, and Automate
Industry & Context.
Excellent problem-solving and analytical skills, with the ability to think logically and approach issues systematically.
flexible for rotational shifts (APAC, EMEA, CST)
What They're Looking For.
Must Have
Extensive experience (5+ years) in providing technical support or similar in a corporate environment, with a focus on troubleshooting complex IT issues., Understanding of Okta and SaaS applications and environment., knowledge of operating systems (e. g. , Windows, macOS, Linux would be a benefit), software applications and hardware components., 3 Years of work experience or a understanding of Atlassian/Slack/Google Workspace., Interest and experience in developing and improving automation for Google Workspace and Atlassian or Slack, etc., Excellent problem-solving and analytical skills, with the ability to think logically and approach issues systematically., communication and interpersonal skills to effectively interact with users at various technical levels., Ability to work independently and prioritise tasks in a fast-paced environment, while maintaining attention to detail., Mutitasking
Nice to Have
Experienced/skilled/trained with ITIL Foundation 4 or have taken an exam., Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc. ), Experience with IT security tasks, such as vulnerability management.
What You'll Do.
Manage the lifecycle of our automation and AI bot ecosystem
Act as the 1st line and 2nd line IT Support within the company
Work with the infrastructure team to manage and maintain our organisation's key platforms
Identify improvement areas in the assigned platform
Find where we can reduce manual efforts with automation
Conduct training sessions and workshops to ensure effective use of IT systems and tools
Work with the Infosec team to ensure the security and integrity of IT systems
Provide advanced technical support to end-users
resolving complex hardware
Support and drive the implementation of ITIL processes
including Incident and Problem management.
Collaborate with the team to develop and document standard operating procedures (SOPs) and knowledge base articles
Participate in IT projects and initiatives
such as system upgrades
Maintain accurate records of support activities
How You'll Work.
Team & Collaboration
Collaborate with other departments to achieve the department’s objective.; Collaborate with the team to develop and document standard operating procedures (SOPs) and knowledge base articles to improve efficiency and facilitate knowledge sharing.; Participate in IT projects and initiatives
Communication Scope
communication and interpersonal skills to effectively interact with users at various technical levels.
Process & Methodology
Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
Full Job Description
Who We Are Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. We are feeding the world’s curiosity! The Role In this role as a Senior IT Support Specialist, your impact extends far beyond traditional hardware and software troubleshooting. You will manage the lifecycle of our automation and AI bot ecosystem, from identifying process gaps to implementing high-impact improvements. Additionally, you will play a key role in supporting our department’s objective. As a Senior IT Support Specialist, you will have an opportunity to work as an SME for one of our key platforms, like Google Workspace, Slack and Atlassian etc. The Team The IT Support team at Cint is a globally distributed, fast-paced group dedicated to providing seamless technology experiences. We are the backbone that enables our global employees to work securely and efficiently, whether they are in our offices, at home or travelling. We challenge the status quo by always looking for how we can make our service offering smarter, faster and give more value for our users. * Act as the 1st line and 2nd line IT Support within the company, and be flexible for rotational shifts (APAC, EMEA, CST) * Work with the infrastructure team to manage and maintain our organisation's key platforms, such as Atlassian, Slack and Google Workspace, etc., as an SME. * Try to identify improvement areas in the assigned platform, and also find where we can reduce manual efforts with automation * Conduct training sessions and workshops to ensure effective use of IT systems and tools(assigned platform). * Work with the I
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