Tide
Finance / FinServ
SeniorITSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior IT Support Engineer at Tide. Skills: IT support operations, IT infrastructure and endpoint management systems, automation, process efficiency, Windows and Mac device and application troubleshooting, G-Suite and MS-Office support, Github, Terraform, Infrastructure as Code(IaC). Support IT operations for both in-office and remote teams, ensuring a smooth, efficient, and high-quality service delivery. Site lead for the office location”
Industry & Context.
proactively addressing technical challenges; identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations
Participate in the on-call rotation to provide after-hours technical support as required
What They're Looking For.
Must Have
Proven track record in IT support operations across engineering, support, and site services, ensuring reliability and efficiency at scale, Experience of ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery, Skilled in balancing day-to-day operational demands through ITSM tools such as Jira, Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf, Experienced Windows and Mac device and application trouble shooting, G-Suite and MS-Office support skills, Exposure to Github and Terraform, with focus on Infrastructure as Code(IaC), Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations, Adept at building clear workflows and documentation, Effective communicator with both technical teams and non-technical teams from all levels, Passionate about enabling productivity, scalability and a seamless end-user experience through IT foundations
Nice to Have
Knowledge of X, Proficient in X, Familiar with X, X experience required
What You'll Do.
Support IT operations for both in-office and remote teams
and high-quality service delivery
Site lead for the office location
Oversee IT infrastructure and endpoint management systems
MDM and core SaaS platforms
ensuring system availability and performance
Manage and maintain office audiovisual (AV) equipment
ensuring high availability and a seamless user experience for conference rooms
including procurement
and secure decommissioning of devices and IT resources
Ensure seamless employee experience by overseeing onboarding
offboarding and device management workflows
collaborating closely with People Ops and Security teams
Support automation and process efficiency
identifying and implementing opportunities to reduce manual work and enhance support through automation tools
scripting and system integrations
Ensure compliance with company policies
security protocols and industry best standards
risk assessments and security posture improvements
How You'll Work.
Team & Collaboration
Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work-whether they’re in office or remote; Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements; Effective communicator with both technical teams and non-technical teams from all levels
Communication Scope
Effective communicator with both technical teams and non-technical teams from all levels
Full Job Description
ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT TIDE: At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. ABOUT THE TEAM: The Information Technology (IT) team is the backbone of our organisation, ensuri
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