Novo
Financial Services
SeniorITSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior IT Support Engineer at Novo. Skills: IT Support, Cloud Management, Security Compliance, Automation. Manage MacOS environments. Maintain MacOS environments”
Industry & Context.
Troubleshooting; Incident handling
US - EST Time Zone, Night shift
What They're Looking For.
Must Have
3+ years IT Support/Operations experience, Manage multiple SaaS platforms, Administer user lifecycles, Advanced Mac administration, Advanced Windows administration, Software lifecycle understanding, Security principles understanding, Cloud infrastructure understanding, AWS administration experience, GCP administration experience, AI tools familiarity, Modern automation platforms familiarity, Analytical skills, Incident-handling skills, Troubleshooting skills, Spoken English communication, Written English communication
Nice to Have
Self-motivated, Detail-oriented, Minimal supervision work, Manage multiple priorities, Meet tight deadlines, Continuous learner mindset, Adapt to new technologies, Adapt to security standards
What You'll Do.
Manage MacOS environments
Maintain MacOS environments
Support MacOS environments
Manage Windows environments
Maintain Windows environments
Support Windows environments
Handle Tier 2 tickets
Handle Tier 3 tickets
Handle technical escalations
Provide remote support
Oversee SaaS platforms
Drive user management
Streamline onboarding
Streamline offboarding
Manage identity lifecycle
Configure network infrastructure
Maintain network infrastructure
Troubleshoot network infrastructure
Provide AWS administration
Support AWS administration
Manage cloud infrastructure
Ensure system availability
Implement IT security best practices
Maintain IT security best practices
Monitor security tools
Handle Access Management
Oversee Device Endpoint Management
Support access audits
Support SOC2 compliance
Assist system automation
Implement AI workflows
Streamline IT processes
Provide technical support
Ensure seamless operations
How You'll Work.
Communication Scope
English communication
Full Job Description
About Us : Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. Why Novo? - Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America - Positive, inclusive, supportive culture cheering you on your journey - We work with very new technologies and architecture patterns - We provide learning and development budgets to help you grow and bond with your team - Offices in NYC and India ABOUT THE ROLE We are seeking a highly skilled and proactive Senior IT Support Engineer to join our team. In this role, you will be responsible for supporting, maintaining, and scaling our IT infrastructure and end-user environments. You will handle advanced troubleshooting, manage our cloud and SaaS ecosystems, ensure robust security compliance, and help drive operational efficiency through modern automation and AI-enabled workflows. If you are a tech-savvy problem solver who thrives in a fa
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