SeniorITSupportEngineer

**LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients.** **With a shared passion for building an uncompromised business – we created something new from the ground up. A chance to leave behind the things that weren’t working, while enhancing the things that were. Our authentic and personalised client-first commitment. Our entrepreneurial spirit. Our focus in best-in-class advice. And our intimate understanding of the Australian private wealth landscape.** **In 2022 we became a part of the LGT Group, who shared our entrepreneurial spirit, long-term approach and private-ownership model. Today, with the global expertise, stability, and capability of LGT behind us, we can work without being reliant on markets or margins, with a singular focus on giving our clients the advice and deep expertise they need for generations to come.** **About the Opportunity** As a key member of the IT team, this role plays a vital part in delivering exceptional support to our business and clients. You will primarily provide second-line end-user computing support (hardware and software) to users in our Australian offices, with some first-line support where required. This role also involves contributing proactively to the continuous improvement of our end-user computing services and support processes. Additionally, you will participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements. **Key Responsibilities** * Receive and handle email, telephone and walk-up requests for service, from internal and external customers, following agreed procedures. * Taking full ownership of issues, tasks and ad-hoc queries, maintaining records, testing deliverables and ensuring closure to the satisfaction of the requestor * Act as the escalation point for Level 1 Helpdesk queries, providing guidance and support to junior team members. * Overs