BEUMER Group
intralogistics systems
SeniorITSupportEngineer
“Senior IT Support Engineer at BEUMER Group. Skills: IT support, Technical troubleshooting, Microsoft 365, Active Directory, Windows 10/11, Security best practices. Delivering high-quality technical support. Ensuring the stability and efficiency of IT operations”
What You'll Achieve.
Maintaining user satisfaction; Resolving complex technical incidents efficiently; Proactively identifying opportunities to improve reliability, performance, and support processes; Ensuring a consistent and professional IT experience across all UK locations
Industry & Context.
Proven ability to diagnose and resolve complex technical issues efficiently and independently
Ensuring adherence to ISO 27001, GDPR, and internal IT compliance requirements across local systems and user practices
What They're Looking For.
Must Have
Recognised IT qualification or equivalent professional experience, Minimum 5 years of experience in IT support or a similar technical role, including experience supporting end users in a business environment, knowledge of Windows 10/11, Microsoft 365, and Active Directory user management, Proven ability to diagnose and resolve complex technical issues efficiently and independently, Understanding of security best practices, including data protection and endpoint management, Excellent communication skills with the ability to interact confidently with stakeholders at all levels, organisational skills and attention to detail, with the ability to prioritise effectively under pressure
Nice to Have
ITIL Foundation certification or equivalent understanding of IT service management principles, Experience with Intune or other endpoint management systems, Familiarity with ISO 27001 compliance and GDPR requirements, Experience with Matrix42, ServiceNow, or similar ITSM platforms, Vendor management or procurement experience for IT equipment and services
What You'll Do.
Delivering high-quality technical support
Ensuring the stability and efficiency of IT operations
Serving as the senior escalation point for local IT issues
Providing expert troubleshooting across hardware
and Microsoft 365 environments
Hands-on support for end users
and on-site equipment
Maintaining user satisfaction
Resolving complex technical incidents efficiently
Proactively identifying opportunities to improve reliability
and support processes
Acting as a key link between local users and the global IT team
Ensuring global standards
and procedures are consistently applied at the regional level
Managing and maintaining meeting room and video conferencing setups
Supporting new starter onboarding and leaver processes
Coordinating and supporting IT audits
and endpoint security compliance checks
Documenting procedures
troubleshooting steps
How You'll Work.
Team & Collaboration
Act as the senior technical escalation point for IT support issues; Liaise with the global IT team to implement company-wide standards, security policies, and configuration baselines; Participate in global IT meetings and report regularly on local issues, improvements, and project progress; Provide guidance and mentorship to local IT support staff
Communication Scope
Excellent communication skills with the ability to interact confidently with stakeholders at all levels
Process & Methodology
Hardware lifecycle management, Coordinating IT audits, patching activities, and endpoint security compliance checks
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