SeniorITSupportEngineer

BEUMER Group Conveying, loading, palletising, packing, sortation and distribution – BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Our employees stand out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know the industry and are passionate about continuously developing and expanding their knowledge. We support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide. The Senior IT Support Engineer is responsible for delivering high-quality technical support and ensuring the stability and efficiency of IT operations across the UK offices. This role serves as the senior escalation point for local IT issues, providing expert troubleshooting across hardware, software, networking, and Microsoft 365 environments. It involves hands-on support for end users, meeting rooms, and on-site equipment, ensuring a consistent and professional IT experience across all UK locations. Success in this position means maintaining strong user satisfaction, resolving complex technical incidents efficiently, and proactively identifying opportunities to improve reliability, performance, and support processes. The Senior IT Support Engineer will also act as a key link between local users and the global IT team, ensuring that global standards, policies, and procedures are consistently applied at the regional level. KEY TASKS & RESPONSIBILITIES * Act as the senior technical escalation point for IT support issues across all UK offices, ensuring timely and professional resolution. * Provide hands-on support for end-user hardware, software, and peripherals including laptops, docking stations, printers, and mobile devices. * Manage and maintain meeting room and video conferencing set