SeniorITSpecialist

## Accountabilities You will be responsible for delivering high-quality IT support services, ensuring smooth daily operations, secure access management, and an excellent employee technology experience across the organization. Provide first-line technical support for hardware, software, network connectivity, and enterprise application issues Triage, manage, and resolve incoming IT service tickets, escalating complex issues to appropriate teams when needed Install, configure, and maintain employee devices, peripherals, and software across Windows and macOS environments Support employee lifecycle processes, including onboarding, offboarding, user provisioning, and hardware setup Manage user access, permissions, and identity systems to ensure proper role-based access control and security compliance Administer endpoint management tools (such as Intune and Jamf) to monitor, maintain, and secure device fleets Support identity and access management platforms (such as Okta), ensuring smooth authentication and provisioning workflows Collaborate with Security, Engineering, and Operations teams to enforce IT policies and strengthen system reliability Contribute to IT documentation, internal knowledge bases, and process improvements to enhance team efficiency Continuously monitor system performance and proactively identify opportunities to improve IT service delivery Requirements The ideal candidate is a service-oriented IT professional with strong technical troubleshooting skills, experience managing enterprise tools, and the ability to thrive in a fast-paced, distributed environment. 4–6 years of experience in IT support, IT operations, or SaaS-based technology environments Strong knowledge of Windows and macOS operating systems, networking fundamentals, and SaaS application ecosystems Hands-on experience with identity and access management tools such as Okta Experience with endpoint management platforms such as Intune and Jamf Proven ability to troubleshoot hardware, software