Polymarket
IT
SeniorITSpecialist
“Senior IT Specialist at Polymarket. Skills: IT support, helpdesk, systems administration, ITSM system management, networking fundamentals, macOS and Windows support, MDM solutions, endpoint security tooling. Own the full helpdesk lifecycle: intake, triage, prioritization, resolution, and closure of all support establish and enforce SLA targets. Provide white-glove, concierge-level support to executives and senior leadership”
What You'll Achieve.
establish and enforce SLA targets
Industry & Context.
Troubleshoot and resolve hardware, software, and network-layer issues
What They're Looking For.
Must Have
5+ years of experience in IT support, helpdesk, or systems administration, Demonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service Management, ServiceNow, Zendesk, or similar), Working knowledge of networking fundamentals: OSI model, TCP/IP, DNS, DHCP, VLANs, firewalls, VPN, Proficiency supporting both macOS and Windows environments, Experience with MDM solutions (Jamf, Intune, or equivalent) and endpoint security tooling, Ability to work independently, self-manage priorities, and take initiative without waiting to be directed, Exceptional interpersonal and communication skills — you treat every interaction as a high-value customer experience
Nice to Have
Experience supporting trading, fintech, or high-availability business environments, Familiarity with scripting for automation (Bash, PowerShell, Python), Prior experience as a lead support resource in a lean team
What You'll Do.
Own the full helpdesk lifecycle: intake
and closure of all support establish and enforce SLA targets
concierge-level support to executives and senior leadership
Troubleshoot and resolve hardware
and network-layer issues — LAN/WAN
and peripheral failures
Administer user accounts
and endpoint management via MDM (Kandji
Support onboarding and offboarding workflows including device imaging and account setup
Maintain and improve internal IT documentation
and knowledge base articles
Manage hardware and software coordinate procurement and vendor relationships
Collaborate with engineering and infrastructure teams on escalated issues and cross-functional projects
How You'll Work.
Team & Collaboration
Collaborate with engineering and infrastructure teams on escalated issues and cross-functional projects
Communication Scope
Exceptional interpersonal and communication skills
Process & Methodology
establish and enforce SLA targets
Applying for this Senior IT Specialist role?
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