Zopa
Finance
SeniorITServicesEngineer
“Senior IT Services Engineer at Zopa. Skills: Microsoft 365, Azure, Entra ID, Automation. Design workplace platforms. Implement workplace platforms”
What You'll Achieve.
Successful delivery of engineering projects; Successful delivery of automation projects; High service reliability; High service efficiency; High user satisfaction; Proactive contribution to strategic improvements; Proactive contribution to operational improvements
Industry & Context.
Troubleshooting; Analytical skills; Technical decision-making skills
Based in Canary Wharf Office 3 days per week, Option to work from abroad for up to 120 days a year
What They're Looking For.
Must Have
IT services experience, Systems engineering experience, Workplace technology experience, Microsoft 365 administration, Azure administration, Entra ID administration, Linux administration, Enterprise workplace technologies administration, Jira Software administration, Confluence administration, Microsoft Entra ID or Okta experience, PowerShell scripting, Python scripting, Endpoint management understanding, Identity architecture understanding, Access governance understanding, Troubleshooting authentication issues, Troubleshooting infrastructure issues, Troubleshooting endpoint issues, Troubleshooting Linux-based service issues, Collaboration across technical teams
Nice to Have
IT transformation project delivery, Automation project delivery, Zero-trust security principles, Zero-trust architecture, Monitoring tools exposure, Endpoint analytics solutions exposure, Microsoft Azure certifications, Entra certifications, Atlassian certifications, Identity-related certifications, Virtual desktops configuration
What You'll Do.
Design workplace platforms
Implement workplace platforms
Improve workplace platforms
Act as technical owner
Maintain platform reliability
Maintain platform documentation
Maintain platform service quality
Act as senior escalation point
Lead troubleshooting activities
Lead root cause analysis
Lead service restoration
Lead technical delivery
Coordinate with teams
Deliver reliable solutions
Deliver scalable solutions
Drive operational resilience
Reduce single points of failure
Influence technical standards
Influence operational practices
Influence implementation approaches
Deliver technical documentation
Deliver non-technical documentation
How You'll Work.
Team & Collaboration
Work closely with InfoSec; Work closely with Networking; Work closely with Platform Engineering; Work closely with Engineering teams; Collaborate across technical teams; Collaborate with cross-functional teams
Communication Scope
Communication skills; Deliver clear documentation; Deliver concise documentation
Process & Methodology
Lead technical delivery, Lead cross-functional projects
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