Zopa
Finance
SeniorITServicesEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior IT Services Engineer at Zopa. Skills: Microsoft 365, Azure, Entra ID, Automation. Design workplace platforms. Implement workplace platforms”
What You'll Achieve.
Successful delivery of engineering projects; Successful delivery of automation projects; High service reliability; High service efficiency; High user satisfaction; Proactive contribution to strategic improvements; Proactive contribution to operational improvements
Industry & Context.
Troubleshooting; Analytical skills; Technical decision-making skills
Based in Canary Wharf Office 3 days per week, Option to work from abroad for up to 120 days a year
What They're Looking For.
Must Have
IT services experience, Systems engineering experience, Workplace technology experience, Microsoft 365 administration, Azure administration, Entra ID administration, Linux administration, Enterprise workplace technologies administration, Jira Software administration, Confluence administration, Microsoft Entra ID or Okta experience, PowerShell scripting, Python scripting, Endpoint management understanding, Identity architecture understanding, Access governance understanding, Troubleshooting authentication issues, Troubleshooting infrastructure issues, Troubleshooting endpoint issues, Troubleshooting Linux-based service issues, Collaboration across technical teams
Nice to Have
IT transformation project delivery, Automation project delivery, Zero-trust security principles, Zero-trust architecture, Monitoring tools exposure, Endpoint analytics solutions exposure, Microsoft Azure certifications, Entra certifications, Atlassian certifications, Identity-related certifications, Virtual desktops configuration
What You'll Do.
Design workplace platforms
Implement workplace platforms
Improve workplace platforms
Act as technical owner
Maintain platform reliability
Maintain platform documentation
Maintain platform service quality
Act as senior escalation point
Lead troubleshooting activities
Lead root cause analysis
Lead service restoration
Lead technical delivery
Coordinate with teams
Deliver reliable solutions
Deliver scalable solutions
Drive operational resilience
Reduce single points of failure
Influence technical standards
Influence operational practices
Influence implementation approaches
Deliver technical documentation
Deliver non-technical documentation
How You'll Work.
Team & Collaboration
Work closely with InfoSec; Work closely with Networking; Work closely with Platform Engineering; Work closely with Engineering teams; Collaborate across technical teams; Collaborate with cross-functional teams
Communication Scope
Communication skills; Deliver clear documentation; Deliver concise documentation
Process & Methodology
Lead technical delivery, Lead cross-functional projects
Full Job Description
## Description Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Service Challenge: Engineering Zopa’s Digital Workplace As a Senior IT Services Engineer, you’ll take ownership of how Zopa’s workplace technology evolves. You’ll design, implement, and support solutions across Microsoft 365, Azure, Entra ID, Zoom, Jamf, Jira, and Confluence — with a focus on automation, scalability, operational resilience, and service reliability. You’ll work closely with InfoSec, Networking, Platform Engineering, and Engineering teams to deliver secure, reliable, and seamless IT services while championing innovation and continuous improvement. This role is expected to operate as a senior technical contributor within IT Services, capable of leading technical delivery and maintaining operational continuity across critical services. **Please note this full time role will be based in our Canary Wharf Office 3 days per week** ## Your Impact Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure,
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