Knix
IT
SeniorITOperationsSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior IT Operations Specialist at Knix. Skills: IT operations, Systems engineering, Automation engineering, Network engineering. Identify manual operational bottlenecks. Engineer automated workflows”
What You'll Achieve.
Optimize team efficiency; Prevent configuration drift; Maintain daily user support SLAs
Industry & Context.
Problem solving; Root cause analysis
What They're Looking For.
Must Have
5+ years of experience in IT operations, Bachelor's degree in Computer Science, Relevant technical certifications, Proven experience scripting automated workflows, Track record of managing physical IT infrastructure deployments, Multi-site deployment capability, Deep understanding of complex network engineering models, High degree of autonomy, Understanding of ITIL best practices, Experience with device management software, Understanding of Windows operating systems, Understanding of MAC operating systems
Nice to Have
Direct institutional knowledge of Retail IT operations, Experience with AV systems
What You'll Do.
Identify manual operational bottlenecks
Engineer automated workflows
Design automated lifecycle management workflows
Deploy automated lifecycle management workflows
Maintain automated lifecycle management workflows
Transition manual deployment processes
Establish Technical SOPs
Publish Technical SOPs
Maintain Technical SOPs
Conduct manual technical audits
Take ownership of complex infrastructure
Take ownership of project-based engineering
Shield helpdesk team from distractions
Provide technical guidance
Set benchmark for operational excellence
Retain core technical standards
Retain automation logic
How You'll Work.
Team & Collaboration
Cross-functional teams; Helpdesk team; Product team
Communication Scope
Technical guidance
Process & Methodology
Project management
Full Job Description
## Description Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a purpose-driven and authentic career! ## About You ● You demonstrate extreme ownership over tasks and possess proven technical autonomy to take high-level project specs and execute them independently. ● You are a highly self-sufficient technical lead with automation engineering experience and a track record of converting manual, repetitive workflows into automated logic within ticketing tools like Jira. ● You maintain pragmatic composure under tight startup scaling timelines and have high context-switching agility to shift between project logic and helpdesk queues. ● As an individual contributor, you effectively manage complexity by making sense of high volume, complex, and sometimes contradictory information to solve problems. ● You break down complex problems into clear, manageable steps and seek clarity before acting by asking thoughtful questions to understand root causes. ● You use structured thinking to simplify information for decision-making. ● You thrive in a highly autonomous environment ## The Opportunity ● Proactively identify manual operational bottlenecks across the organization and engineer automated workflows to eliminate volume and optimize team efficiency. ● Design, deploy, and maintain automated lifecycle management
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