Tide
SeniorITOperationsEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior IT Operations Engineer at Tide. Skills: IT Operations, IT Service delivery, infrastructure reliability, user support, automation, process improvements, cross-functional collaboration. ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. technical execution”
What You'll Achieve.
ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce; ensuring reliability and efficiency at scale; drive standardisation, reduce operational noise, and improve service delivery; ensure system availability and performance; Ensure seamless employee experience; enable productivity, scalability and a seamless end-user experience through IT foundations
Industry & Context.
proactively addressing technical challenges; minimizing disruptions; ensuring uninterrupted access to essential resources through proactive support and timely resolutions
Participate in the on-call rotation to provide after-hours technical support as required
What They're Looking For.
Must Have
4+ years of hands-on experience in IT Operations Engineering, Proven track record in IT Operations across engineering, support, and site services, ensuring reliability and efficiency at scale, experience in implementing ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery, Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf, Github and Terraform, with focus on Infrastructure as Code(IaC), Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations, Effective communicator with both technical teams and executive stakeholders, translating operational metrics into business impact
Nice to Have
Skilled in balancing day-to-day operational demands with long-term strategic improvements including automation and process optimisation, Adept at building clear workflows, documentation, and accountability frameworks to transition teams from reactive to proactive operations, Passionate about enabling productivity, scalability and a seamless end-user experience through IT foundations
What You'll Do.
and scalable IT Experience across our global workforce
guiding a high performing team that supports our employees across locations
oversee day-to-day IT Service delivery
infrastructure reliability
and cross-functional collaboration
Manage IT operations for both in-office and remote teams
and high-quality service delivery
Provide hands-on support for IT service management processes
and change management
Mentor and develop a high-performing IT Operations team
providing guidance and fostering a culture of continuous improvements and collaboration
Manage IT infrastructure and endpoint management systems
MDM and core SaaS platforms
ensuring system availability and performance
Oversee IT asset management
including procurement
and secure decommissioning of devices and IT resources
Ensure seamless employee experience by overseeing onboarding
offboarding and device management workflows
collaborating closely with People Ops and Security teams
Collaborate with cross-functional teams
Workplace and Security
to ensure alignment on technology initiatives
and operational improvements
Drive automation and process efficiency
identifying and implementing opportunities to reduce manual work and enhance support through automation tools
scripting and system integrations
Ensure compliance with company policies
security protocols and industry best standards
risk assessments and security posture improvements
How You'll Work.
Team & Collaboration
Working closely with Workplace, Security, People Ops and Engineering teams; Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements; Mentoring and developing a high-performing IT Operations team; Effective communicator with both technical teams and executive stakeholders
Communication Scope
Effective communicator with both technical teams and executive stakeholders, translating operational metrics into business impact
Full Job Description
ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM: The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment. The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupt
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