Drata
IT
SeniorITOperations
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“Senior IT Operations at Drata. Skills: IT Operations, systems administration, operational improvements, SaaS tools, device management, process improvement, automation. day-to-day support. systems administration”
What You'll Achieve.
Enable employees to do their best work; Ensure our internal environment remains secure, compliant, and ready to scale; Continuously raising the bar on the employee experience from day one through departure; Deliver results; Immediate impact; Deliver value
Industry & Context.
troubleshooting and root-cause analysis skills
Must be able to start their day between 7-8am Eastern time for additional coverage for our EMEA teams.
What They're Looking For.
Must Have
5-7 years in an IT Operations or similar role, Deep technical knowledge of macOS, Hands-on experience with IAM and SSO/SAML solutions (Okta, Ping, or similar), Experience managing and administering SaaS platforms (Okta, Google Workspace, Slack, Zoom, or similar), Experience with MDM platforms such as JAMF, Kandji, or Fleet, Experience with Jira Service Management (JSM) or a similar IT ticketing platform, Solid networking fundamentals, troubleshooting and root-cause analysis skills
Nice to Have
Knowledge of DNS, firewalls, and RFCs
What You'll Do.
systems administration
operational improvements
ownership of core SaaS tools
end-to-end onboarding and offboarding process
technical support and assistance via phone
escalation point for complex support issues
administration of core SaaS platforms
hardware lifecycle management across Apple devices
maintain accurate hardware asset inventory
identify and drive process improvements across IT operations
documenting workflows
automating repetitive tasks
contribute to the IT knowledge base
writing solution articles
documenting processes
keeping documentation current
stay current on emerging technology
How You'll Work.
Team & Collaboration
Collaborate with the broader IT team to ensure tickets are resolved accurately and on time; Collaborate closely with IT Engineering to escalate issues, surface feedback, and improve the reliability and supportability of shared systems and tools
Communication Scope
collaborative, empathetic communication style
Full Job Description
Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: - Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. - Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. - Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. - See the Speed: https://www.youtube.com/watch?v=QidTdkGwKMY Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years - Hear the Voice of the Team https://drata.com/about/life-at-drata: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. - Experience the Impact https://www.greatplacetowork.com/certified-company/7044563: See why we are consistently recognized on Fortune's Best Workplaces lists. - Connect with Us on Socials: LinkedIn https://www.linkedin.com/company
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