SeniorITOperationsAnalyst

You've been the person in the room who actually knows why it's broken. Not just the surface issue — the underlying configuration, the edge case the vendor didn't document, the thing that only shows up in enterprise environments at scale. You've resolved it, written it up, and made sure the next person doesn't have to figure it out from scratch. But you've also noticed something: the most interesting part of the job isn't always the ticket. It's the pattern behind the tickets. The workflow that shouldn't be manual. The AI capability that could handle this class of issue entirely. The product gap that keeps showing up in escalations. You want to work somewhere those observations go somewhere — into real systems, real automation, real improvements. At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. As a Senior IT Operations Analyst, you'll sit at the intersection of live operations and the product that powers them. You'll handle the escalations that need real expertise. And you'll spend a meaningful portion of your time working directly with Engineering, Product, and Customer Success to translate what you see in the field into better workflows, smarter automation, and a platform that keeps getting sharper. This is a senior individual contributor role. The expectation is that you bring deep technical judgment, mentor the analysts around you, and help shape how Fixify's AI capabilities evolve in real customer environments. What we can do for you Give you technical depth and cross-functional reach — you'll be working on live escalations and long-term platform improvements, not just the queue. Put you directly in conversation with Engineering and Product, where your operational experience shapes what gets built. Let you work on automation and AI that meaningfully changes how IT support gets done — not as a side project, but as part of the job. Surround you with people who take quality, rigor, and continuous improvemen