Wpromote
Marketing
SeniorITEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior IT Engineer at Wpromote. Skills: Google Workspace Administration, MDM Platform Administration, SSO and Identity Management, Mac Environment Management, IT Project Execution, AI Tool Application. Administration and architecture of Google Workspace, MDM, and identity platforms. Driving technical projects end-to-end”
What You'll Achieve.
Ensuring systems run securely, efficiently, and at scale; Delivering measurable improvements in team efficiency, cost savings, and process optimization through AI; Ensuring continuity of coverage and a high-quality experience for in-office employees and guests; Eliminating recurring issues through root cause analysis; Ensuring secure and efficient onboarding and offboarding across the company; Empowering the team and creating operational resilience through documentation
Industry & Context.
Resolving Complex Technical Escalations; Analyzing trends and root causes to proactively eliminate recurring issues; Sound judgment to systems-level architecture and design choices
Requires consistent in-office presence at LA headquarters on a fixed schedule, Flexibility for additional on-site support (earlier mornings, occasional after-hours events), Not eligible for immigration sponsorship
What They're Looking For.
Must Have
4+ years of hands-on IT engineering experience in a professional environment, Deep expertise in Apple/Mac environments, including macOS configuration, troubleshooting, and lifecycle management, Advanced Google Workspace administration experience, including directory management, group structure, security policies, shared drives, and integrations, Hands-on experience supporting Mac-first, Google-centric environments at scale, Hands-on MDM platform experience (Jamf, Mosyle, Kandji, or equivalent), covering device enrollment, configuration profiles, compliance policies, and fleet health, SSO and identity platform experience, including Okta, Rippling, or similar identity providers, with working knowledge of provisioning, authentication, and access governance, Exposure to SOC 2 or similar compliance frameworks, with an understanding of how IT supports security and audit readiness, Demonstrated use of AI tools to drive measurable outcomes, with specific examples of time savings, cost reduction, or process efficiency, Ability to take direction, drive technical work autonomously, surface blockers early, and partner effectively across the team, Ability to operate with 70%+ autonomous decision-making on technical matters and brings sound judgment to systems-level architecture and design choices, Direct working knowledge of A/V and conference room technology troubleshooting experience (Google Meet, displays, microphones, soundbars), Networking and documentation skills, including Wi-Fi/VPN/DNS troubleshooting and clear technical writing, Security awareness, including familiarity with FileVault, MFA, MDM compliance, and endpoint protection best practices
Nice to Have
People management experience, Industry certifications (Jamf Certified Admin, Apple Certified Support Professional, Google Workspace Admin, Okta Certified Professional), ITIL certification or experience operating in ITIL-aligned environments, Scripting or automation experience (Bash, Python, AppleScript) for systems administration and workflow optimization, Experience evaluating, selecting, and implementing new IT vendors or platforms, Bachelor's degree in IT, Computer Science, or related field, or equivalent experience
What You'll Do.
Administration and architecture of Google Workspace
and identity platforms
Driving technical projects end-to-end
Serving as the senior point of escalation for Tier 2 and Tier 3 issues
Applying AI tools and automation to deliver improvements
Contributing to day-to-day ticket queue coverage
Analyzing ticket trends and root causes to eliminate recurring issues
Supporting Rippling IAM provisioning rules
and access governance
Developing and maintaining technical documentation
and internal knowledge resources
How You'll Work.
Team & Collaboration
Partnering with the Senior IT Specialist to resolve technical challenges; Partnering effectively across the team; Collaborating with internal teams and external stakeholders
Communication Scope
Communicator with the ability to take direction; Communicate progress clearly
Process & Methodology
Driving technical projects end-to-end, Defining the path forward for projects, Driving project execution, Surfacing blockers proactively, Communicating project progress clearly
Full Job Description
## Description The Role The Executive Assistant & LA Office Manager will provide high-level administrative support to four executives while overseeing the day-to-day operations of Wpromote’s Los Angeles headquarters office. This hybrid role is critical to ensuring executive effectiveness, maintaining a seamless and welcoming office environment, and supporting overall employee experience and engagement. Serving as a key partner to executives, internal teams, and external stakeholders, this individual will manage priorities, coordinate logistics, and help ensure office operations run smoothly and efficiently. The ideal candidate is highly organized, proactive, detail-oriented, and able to handle confidential information with discretion and professionalism. They thrive in fast-paced environments, can seamlessly balance executive support with in-office operational responsibilities, and bring a strong service-oriented mindset to every interaction. While Wpromote is a remote-first company, this role requires a consistent in-office presence at our LA headquarters on a fixed schedule of Monday from 10:00 a.m. to 2:00 p.m. and Tuesday through Wednesday from 8:30 a.m. to 4:00 p.m. Flexibility is also required for additional on-site support, including earlier mornings for client meetings and breakfast setup, as well as occasional after-hours events. This role reports to the Executive Business Partner. At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing. We offer: -Unlimited PTO -Extended Holiday break
Applying for this Senior IT Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Wpromote?
Real rants from real employees. Read before you apply.