SeniorITEngineer

**To apply, visit our website remotepro.ph/ ** We're a family-owned business with all-local Philippines leadership and team. We've been 100% work-from-home since day one — not a pandemic pivot. We've grown by valuing our people, building long-term relationships, and doing great work for great clients. **About the Role:** You're not here to close tickets faster. You're here to make sure the same problem doesn't come back — and ideally, to catch it before it ever reaches a ticket queue. We're looking for a Senior IT Engineer who thinks like an automator and operator first, a firefighter second. You'll handle complex Tier 2/3 escalations when they arise, but your real work is building the systems, automations, and processes that prevent issues from happening in the first place. You'll own client environments, lead from the front technically, and raise the standard of the team around you. .**The Mindset We're Looking For** The best engineers we've worked with share a few traits: * They hate doing the same thing twice. If they fix something manually, their next thought is: _"How do I make sure no one — including me — has to do this again?"_ * They take ownership. From the moment a problem is theirs, it's theirs until it's fully resolved, documented, and won't come back * They think upstream. Instead of asking "how do I fix this faster?" they ask "why is this happening, and how do I prevent it?" * They communicate clearly. Status, blockers, and resolutions are shared openly — before being asked for * They keep learning. Twelve months from now, they know more than they do today — without anyone telling them to **Who Thrives Here** People who want to do genuinely good work, be trusted by their team, and build something that lasts. We move fast and hold a high bar — but we've also built an environment where people are respected, given real ownership, and invested in over time. Those things aren't in conflict here. We're a growing MSP, which means not every process is fully d