OneTrust
Technology
SeniorIT(Cloud)Engineer
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“Senior IT (Cloud) Engineer at OneTrust. Skills: AI enablement, Automation, Cloud operations. Serve as key engineer within IT Operations. Shape enterprise IT capabilities”
What You'll Achieve.
Improve employee experience; Reduce friction; Drive measurable outcomes
Industry & Context.
Troubleshooting; Root cause analysis; Data-driven execution
What They're Looking For.
Must Have
Bachelor's degree in computer science, 7+ years of experience supporting enterprise IT systems, Deeply experienced managing endpoints at scale, Working knowledge of all OS environments (Mac & Windows), Hands-on with Azure, Microsoft 365, Azure Virtual Desktop, and Copilot capabilities, Proven ability to lead technical work in ambiguous, fast-moving, and incomplete problem spaces, Comfortable operating in highly regulated, security-focused environments
Nice to Have
Experience building automation using platforms such as Power Automate, Familiarity with AI copilots, LLM-enabled tooling, or AI-assisted operational workflows, Exposure to cloud-first enterprise IT architectures
What You'll Do.
Serve as key engineer within IT Operations
Shape enterprise IT capabilities
Design AI-enabled operational workflows
Implement AI-enabled operational workflows
Continuously improve AI-enabled operational workflows
Apply AI tooling to reduce manual toil
Accelerate troubleshooting
Improve service reliability
Lead technical initiatives
Execute technical initiatives
Provide Tier 3 support
Provide escalation-level support
Provide executive-level support
Use metrics to identify trends
Use telemetry to identify trends
Use AI-generated insights to identify trends
Inform continuous improvement
Mature enterprise Incident Management practices
Mature enterprise Problem Management practices
Mature enterprise Change Management practices
Mature enterprise Asset Management practices
Collaborate cross-functionally
Ensure solutions align with trust standards
Ensure solutions align with compliance standards
Ensure solutions align with scalability standards
Navigate shifting priorities
Navigate evolving requirements
Maintain operational stability
Champion experimentation
Champion responsible use of AI
How You'll Work.
Team & Collaboration
Partnering with IT Operations; Partnering with Security; Partnering with Privacy/GRC; Partnering with business stakeholders; Cross-functionally with Security; Cross-functionally with Privacy; Cross-functionally with GRC; Cross-functionally with Engineering; Cross-functionally with Business teams
Communication Scope
Executive support
Process & Methodology
Incident Management, Problem Management, Change Management, Asset Management
Full Job Description
Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge OneTrust is seeking an IT Engineer, AI‑Enabled Operations to help evolve a modern, secure, and intelligent IT operating environment across a global, cloud‑first SaaS organization. This role is designed for a hands‑on technical leader who is passionate about applying AI and automation to real business and IT operational challenges while navigating ambiguity at scale. You will operate at the intersection of enterprise IT, AI enablement, and operational excellence, partnering closely with IT Operations, Security, Privacy/GRC, and business stakeholders to improve employee experience, reduce friction, and drive measurable outcomes through intelligent systems and data‑driven execution. This role is ideal for an engineer who thrives at the intersection of technology, AI, and operational impact, and who is excited to help shape how enterprise IT works in an AI‑enabled future. Your Mission Serve as a key engineer within IT Operations, shaping enterprise IT capabilities with an AI‑first, system‑agnostic mindset Design, implement, and continuously improve AI‑enabled operational workflows leveraging Microsoft Azure, Microsoft 365
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