Manulife
Insurance
SeniorITBusinessAnalyst(InsuranceOperations&CustomerAdministrationSystem)
“Senior IT Business Analyst (Insurance Operations & Customer Administration System) at Manulife. Skills: Business Analysis, Customer Administration System (CAS), Insurance Operations, Journey Based Testing (JBT), requirements quality, functional test effectiveness, QA maturity. driving upstream quality. strengthening Journey Based Testing (JBT)”
Industry & Context.
functional analysis; defect prevention
What They're Looking For.
Must Have
8+ years of Business Analysis experience, experience with Customer Administration Systems (CAS) or equivalent, Solid understanding of customer lifecycle management and insurance processes, Bachelor’s degree in IT, Business, or related discipline, requirements drafting skills with a focus on testability and quality, Good technical understanding of databases, data models, and SQL querying, Proven ability to work closely with QA and Testing teams, Experience working in Agile / Scrum environments, Exposure to Alibaba Cloud (AliCloud), Experience with integration-heavy architectures (APIs, events), Prior involvement in Journey-Based Testing (JBT) or QA transformation programs, Experience supporting data migration or reconciliation
Nice to Have
BA / Agile / Insurance certifications preferred but not mandatory
What You'll Do.
driving upstream quality
strengthening Journey Based Testing (JBT)
owning Customer Administration System (CAS) functional analysis
improving requirements quality
improving functional test effectiveness
improving overall QA maturity
Lead end‑to‑end business analysis across insurance transformation initiatives
and high‑quality requirements (BRDs
Act as primary BA for the Customer Administration System (CAS)
covering customer lifecycle
Drive Journey‑Based Testing (JBT) by defining end‑to‑end customer journeys and enabling meaningful test scenarios
Partner with QA teams to improve functional test coverage
and defect prevention
Contribute to QA maturity improvement initiatives including shift‑left and test quality uplift
Support Agile delivery ceremonies
Support data migration or reconciliation
How You'll Work.
Team & Collaboration
Partner with QA teams; collaborate with Business, IT, QA, and Vendors; work closely with QA and Testing teams
Communication Scope
clear requirements
Process & Methodology
Agile delivery ceremonies
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