Mercury
fintech
SeniorITAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior IT Analyst at Mercury. Skills: IT Support, asset management, endpoint management, SaaS platform management, automation, security and compliance. day-to-day IT support to employees and contractors via a support queue. serving as a primary point of contact for IT operations”
What You'll Achieve.
building and maintaining trust through secure process and system design; protecting our customer’s security and privacy; making sure our employees systems are securely maintained while minimizing friction for internal teams; reduce manual IT workload; enforce controls; improve operational efficiency; meet regulatory and audit requirements
Industry & Context.
problem-solving skills with a bias for action, ownership, and comfort operating in high-velocity, high-accountability environments
What They're Looking For.
Must Have
4+ years of IT operations experience, macOS proficiency, working knowledge of Windows, Linux, iOS, and Android, Hands-on expertise with Jamf, Kandji, or comparable MDM platforms, Experience managing broad asset inventories beyond endpoints — including virtual infrastructure, SaaS, and non-traditional assets, Experience with IAM, MDM, and SaaS management tooling, Familiarity with IAM concepts and cloud platforms (AWS, GCP, or Azure), Familiarity with standard security and compliance frameworks (NIST, CIS, ISO) and how they translate into operational controls, problem-solving skills with a bias for action, ownership, and comfort operating in high-velocity, high-accountability environments
Nice to Have
ideally in a fast-paced tech fintech, banking*, or compliance-adjacent environments strongly preferred given regulatory context, Programming experience in Python or TypeScript strongly preferred, Security certifications encouraged
What You'll Do.
day-to-day IT support to employees and contractors via a support queue
serving as a primary point of contact for IT operations
Own and implement a comprehensive asset management program covering endpoint devices
virtual infrastructure
Establish and maintain a codified
periodic inventory reconciliation process across discovery tools (e. g.
MDM) to ensure accuracy and completeness
Manage software license lifecycle including tracking
and disposition planning
and maintain endpoint management solutions with a focus on macOS and Jamf
Manage and support core SaaS platforms including Okta
Assist with application onboarding for contractors and new employees
Help define and document IT Support policies including scope
escalation procedures
and separation of duties controls
Ensure job functions and access privileges are explicitly mapped to control responsibilities and documented accordingly
Write scripts and build automation (Python or TypeScript) to reduce manual IT workload
and improve operational efficiency
contribute to and polish existing IT bots
Work with application and software engineers to implement continuous improvement
Aid in the creation and maintenance of IT policies and standard operating procedures that meet regulatory and audit requirements
How You'll Work.
Team & Collaboration
Work with teams across the enterprise to solve security, privacy, and compliance challenges; Work with application and software engineers to implement continuous improvement, automation, and system upgrades
Full Job Description
At Mercury, we believe that good security is a journey rather than a destination which is really another way of saying that security is an ongoing process and not a one time task. Even continual processes have an outcome or product and for us that outcome is trust. When we do our jobs right we deliver trust to internal stakeholders and ultimately to the customer. Trust that Mercury is protecting their assets and privacy and that we are a reliable platform to run their business on. Being on the Information Security (InfoSec) team at Mercury means you will be instrumental in building and maintaining that trust through secure process and system design. Protecting our customer’s security and privacy is a top priority. We're all about using the latest technology to do things smarter. That's why we need an IT Support Analyst. This person will be our go-to for making sure our employees systems are securely maintained while minimizing friction for internal teams. The ideal candidate should be ready and willing to come up with innovative solutions leveraging the newest technologies to address the unique problems they encounter. We work with teams across the enterprise to solve security, privacy, and compliance challenges so be ready to collaborate. In a digital world where security risks are always changing, having IT Security and Support on board is crucial. Come be the hero who helps us stay safe and maintains trust with our customers. Responsibilities Provide day-to-day IT support to employees and contractors via a support queue, serving as a primary point of contact for IT operations Own and implement a comprehensive asset management program covering endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devices Establish and maintain a codified, periodic inventory reconciliation process across discovery tools (e.g., Torii, MDM) to ensure accuracy and completeness Manage software license lifecycle including tracking, renewals, and disposit
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