Lyra Technology Group
Technology Service Businesses
SeniorITAccountManager
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“Senior IT Account Manager at Lyra Technology Group. Skills: Client Relationship Management, Cybersecurity, IT Strategy. Serve as strategic advisor for client accounts. Develop client technology roadmaps”
Industry & Context.
Resolve recurring operational issues; Proactive mindset – solve problems before they escalate
Operate out of the Firestone, CO office
What They're Looking For.
Must Have
Bachelor's Degree in IT/Cybersecurity or equivalent work experience, 4+ years of experience in client success, account management, or related B2B customer-facing roles, at least 2 years of management experience, Demonstrated ability to communicate cybersecurity risks, strategies, and recommendations to executive leadership, Experience reviewing and triaging operational escalations in collaboration with engineering teams, Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations, Experience identifying and nurturing account expansion opportunities, A proactive mindset, organizational skills and attention to detail
Nice to Have
Familiarity with IT services, MSP environments, or technical support workflows
What You'll Do.
Serve as strategic advisor for client accounts
Develop client technology roadmaps
Conduct recurring business reviews
Build trusted advisor relationships
Identify opportunities for modernization
Identify opportunities for security improvements
Identify opportunities for automation
Identify opportunities for process optimization
Assist clients with budgeting
Assist clients with technology planning
Review client security posture
Improve cybersecurity maturity
Produce executive-level security reports
Produce executive-level operational reports
Assist clients in understanding compliance obligations
Assist clients in understanding cybersecurity risks
Assist clients in understanding audit readiness
Assist clients in understanding remediation priorities
Drive adoption of security best practices
Help with communication for escalations
Improve customer communication
Resolve recurring operational issues
Monitor project execution
Manage customer expectations
Escalate risks to leadership
Escalate recurring issues to leadership
Escalate customer concerns to leadership
Maintain accountability for customer experience
Maintain accountability for service delivery
Lead automation initiatives
Lead operational efficiency initiatives
Assist in standardization efforts
Collaborate on scalable operational improvements
Maintain technical awareness
How You'll Work.
Team & Collaboration
Liaison between client and MSP's internal service, consulting, and security teams; Collaborate with SOC/security team; Work closely with the Service Desk; Work with the Consulting/Projects team; Collaborate with engineering and leadership teams
Communication Scope
Communicate cybersecurity risks, strategies, and recommendations to executive leadership; Conduct client meetings; Lead renewal conversations; Lead upsell conversations
Full Job Description
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is seeking a Senior Account Manager for one of their operating companies in Firestone, CO. The Senior Account Manager serves as the strategic and operational owner for assigned client relationships, acting as the primary liaison between the client and the MSP’s internal service, consulting, and security teams. This role blends executive-level client relationship management with strong technical and operational oversight. The ideal candidate understands how to align technology, cybersecurity, compliance, automation, and business strategy for small-to-mid-sized organizations in regulated industries such as healthcare and finance. About DigiTekS… DigeTekS is a trusted managed IT services provider with over 20 years of experience supporting small and mid-sized businesses across the country. Headquartered in Firestone, Colorado, they specialize in cybersecurity, compliance (including HIPAA, CMMC, and FSSCC), managed IT, network security, and cloud solutions. DigeTekS serves a diverse range of industries — from healthcare and finance to government and wealth management — with a focus on fast response times, regulatory compliance, and keeping businesses protected from ever-evolving threats. Their team-based approach gives clients enterprise-level support without the cost of in-house IT staff. Your work as a Senior Account Manager will include several components: Strategic Account Management • Serve as the primary strategic advisor for assigned cl
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