LabCorp
SeniorInvestigatorSupportAssistant
“Senior Investigator Support Assistant at LabCorp. Skills: Investigator Support, Operational Tasks, Communication, Documentation. Act as key support resource for Global Investigator Support. Ensure timely delivery of delegated operational and administrative tasks”
Industry & Context.
problem-solving and analytical skills
What They're Looking For.
Must Have
Bachelor’s/Master’s degree or equivalent combination of education and relevant experience, Prior experience in operations support, customer support, or administrative roles, Proficiency in MS Office applications (Outlook, Excel, Word)
Nice to Have
Previous experience in a Global Investigator Support, clinical research, or healthcare environment, Knowledge of laboratory workflows, accession holds, and clinical trial support processes, Experience working in a regulated or SOP-driven environment
What You'll Do.
Act as key support resource for Global Investigator Support
Ensure timely delivery of delegated operational and administrative tasks
Maintain patient safety as top priority
Promptly escalate safety-related concerns
and ensure timely communication with investigator sites
Administer and archive daily mailboxes
Provide administrative support to GIS Coordinators
Follow-up on delivery errors
Communication of Specimen Pending Arrival Reports
Coordination of shipping requests
Assistance with Investigator Portal or Sponsor Portal access
Compilation of information for investigator site communications
Support query resolution activities
Updating databases with follow-up information
Escalating site communications to assigned Global Coordinators
Resolving simple to moderate system-generated hold issues
Investigating and responding to project-related inquiries
and resolving accession holds
Notifying Supervisors and Project Managers of delays
Support panic and alert responsibilities
Notify investigator sites
and affiliates of laboratory results
Ensure full compliance with departmental guidelines
Document service failures
Partner with global teams to resolve issues
Escalate to management when needed
Manage training documentation
Review SOPs in a timely manner
Track/report workflow metrics
Support management in implementing global processes
Assist with reporting responsibilities
Assist with internal reporting requests
Operate and maintain office equipment
Print and ship failed faxes
Print and ship data revisions
Print and ship laboratory reports
Participate in continuous learning
Participate in mandatory trainings
Participate in onboarding programs
Participate in ongoing process/system updates
How You'll Work.
Team & Collaboration
collaborate across global teams; partner with global teams to resolve issues
Communication Scope
Excellent written and verbal communication skills
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